The 24 Hour Airline Cancellation Rule Explained (w/Exceptions) [2022]

In the US, airlines abide by something known as the “24 hour rule” which states that within 24 hours of your purchase you are free to cancel your airline ticket free of charge so long as you booked it beyond seven days of departure.

Sounds simple and straightforward, right?

Well, the rule is not quite as simple as you may think because there are exceptions and airlines have adopted their own versions of this rule. In this article, we will take a detailed look at the rules and how different US airlines have chosen to implement their 24 hour cancellation policies.

What exactly is the 24 hour airline cancellation rule?

The 24 hour airline cancellation rule means that you can receive a full refund if you cancel your flight within 24 hours of booking when flying on airlines operating to, from, and within the U.S.

However, you also need to abide by additional rules that may require you to cancel a certain amount of time prior to departure.

You also need to be mindful of exceptions to this rule which can cause you to forfeit your ability to rely on the 24 hour cancellation rule such as when you make changes to your flight, make a group booking, etc.

Tip: Use the free app WalletFlo to help you travel the world for free by finding the best travel credit cards and promotions!

United airlines airplane

DOT’s version of the 24 hour cancellation rule

The DOT requires “carriers to hold a reservation at the quoted fare for 24 hours without payment OR allow a reservation to be cancelled within 24 hours without penalty.” The airlines do not have to offer both options.

This is a federal rule mandated by the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” (14 CFR 259.5(b)(4)) and applies to all airlines operating to, from, and within the U.S.

The seven day limitation

The rule requires reservations to be made seven days or more prior to the flight’s scheduled departure time.

As you will see below, airlines can choose to be more customer friendly and allow you to take advantage of the 24 hour rule within seven days of departure. Some do and some don’t.

Airlines must publish this rule

Each U.S. and foreign air carrier that has a website marketed to U.S. consumers must post its commitment to the 24-hour rule on its website in an easily accessible format.

Airlines are required to mention the 24 hour rule in various spots on the website. It should not be difficult to find the stated policy in the FAQ related to cancellation, cancellation terms and conditions, etc.

If you do not see this policy displayed during check-out it could mean the airline is failing to comply or your booking may not be subject to this protection.

Failure to refund is a big deal

The failure to notify consumers of the 24-hour reservation requirement or to offer a passenger a full refund in the original form of payment is considered an unfair and deceptive trade practice in violation of 49 U.S.C. § 41712.

If an airline refuses to refund your ticket within 24 hours this is a major violation. However, you always need to double check that they are not abiding by some type of disclosed exception (and I will talk about some of those below).

If you need to file a complaint, you can do that here.

Check out: Can TSA Check Your Phone & Electronic Devices?

American Airlines check-in area

Airlines’ version of the 24 hour cancellation rule

Airlines are allowed to essentially modify the 24 hour cancellation rule as long as they do not provide for limitations that are more restrictive than what the DOT allows.

For example, an airline could not state that you have to cancel outside of 10 days prior to departure to trigger the rule.

Below, I’ll outline a few major factors to look at whenever you are reviewing an airline’s 24 hour cancellation policy.

Applies to all classes

The 24 hour cancellation rule applies to every type of class including first class, business class, premium economy, economy, and basic economy.

The seven day requirement

Some airlines will allow you to take full advantage of the 24 hour rule even when you make a booking inside of seven days prior to departure. Those airlines include Alaska, American, Delta, and others as you will see below.

One thing that you cannot do is rely on the 24 hour rule if the flight has already departed. So if you book a flight that departs in six hours and then you “cancel” it 12 hours after booking, that is not going to work.

Calculating “24 hours”

Every airline does not necessarily calculate 24 hours the same.

For some airlines, they calculate 24 hours based on the exact time from your purchase. So if you purchased a ticket at 5 PM one day you will have until 5 PM the next day to cancel for free.

However, some airlines are a little bit more liberal and basically give you the date of your purchase plus the full day the next day.

So for example if you purchased a ticket at 3 AM, you would have that entire rest of that day plus the full next day of 24 hours to make your cancellation.

I would always assume that they are utilizing a 24 hour clock to determine your cancellation deadline but it would not hurt to clarify how the airline will calculate the time when you go to book.

Sometimes you are not issued a ticket at the time of booking. In fact, I’ve had times where my ticket does not arrive until many hours later. You may want to clarify if the clock begins when you book or when you receive your ticket.

Related: What Time Does the Airport Open? What 24 Hours Really Means

Changes

Some airlines will not provide you with a full refund within 24 hours if you initially make a change to your itinerary and then later cancel it. So not only do changes not reset the 24 hours but they can end the 24 hour period prematurely!

(Where refunds are not given, you will likely be given travel funds.)

For this reason, sometimes you may want to consider just canceling an itinerary altogether instead of making a change if you are still a little bit on the fence about the flight.

This may be the easiest way to take advantage of a price drop because some airlines may push back on changing your flight to the lower fare or limit you to only one change.

Note: you may not be able to make free changes to the cheapest type of airfares such as basic economy or saver fares.

Payment

When receiving your refund you can usually choose to receive your payment back on your method of payment or to receive a flight credit.

The default option set by the airlines should be to get your money back in your same form of payment. If for some reason the airline refuses to do that, that is a DOT violation.

Keep in mind that some of these refunds may take several days to be processed so part of your credit limit might be tied up for up to a week or two. (For some reason these cancellations can be notoriously slow to process.)

Utilizing holds

If you utilize a hold, you may be forfeiting your ability to later rely on the 24 hour rule.

That is to say that after the hold is over and you purchase the ticket, you cannot cancel it for free after 24 hours since you have effectively already utilized that perk.

Not every airline follows this policy but it is something to be on the lookout for.

Also, you may not be refunded the fees that you had to pay for the hold.

Group bookings

Sometimes whenever you book as a group you can take advantage of cheaper fares and so a lot of large groups like to book together. However, group bookings often do NOT get to take advantage of the 24 hour rule.

Award tickets

Usually, the same 24 hour cancellation policy used by an airline for revenue tickets applies to awards tickets. However, it never hurts to verify this.

Online travel agencies

If you look at the terms and conditions for airlines, you may see restrictions on where you can purchase your tickets in order to take advantage of the 24 hour rule. These potentially exclude online travel agencies like Expedia.

For example, Delta states:

“Available only for eTickets purchased at the time of reservation through Delta ticket offices and airport ticket counters, Reservation Sales, or at delta.com.”

Other airlines state similar terms.

With that said, some online travel agencies may have flexible 24 hour cancellation policies.

A good example of this is Priceline.

They calculate 24 hours by giving you the rest of the booking day plus until 11:29 PM ET the next day.

What’s more, in the past they only factored in business days for their calculation. This has allowed people to get something like up to 96 hours of free hold time before the 24-hour cancellation deadline kicks in!

Hawaiian airlines aircraft outside of terminal window

Major US airline 24 hour cancellation policies

Below, we have highlighted some of the key terms related to the 24 hour cancellation policies for the major US airlines.

Alaska Airlines

Alaska Airlines does not allow for truly last minute use of the 24 hour rule but they do offer a nice middle ground. As long as you book 24 hours before departure, you can utilize the 24 hour cancellation rule.

They state:

“The 24-hour cancellation policy only applies to tickets booked for travel starting more than 24 hours from the time of purchase. For tickets purchased within 24 hours of departure time, our standard change and cancellation policy applies immediately after ticketing.”

Link to Alaska Airlines policy

American Airlines

American Airlines is another airline that offers a middle ground because you have to book at least two days prior to departure to invoke the 24 hour cancellation rule.

They state:

“You have up to 24 hours from the time you first buy your ticket for a refund if you booked at least 2 days prior to departure.”

Link to American Airlines policy

Delta

Delta Airlines is another airline that allows for flexible use of the 24 hour rule because you can cancel so close to departure.

They also have a very liberal way of calculating 24 hours since the deadline is set for midnight the day after the ticket is purchased or midnight of the departure date of the first flight.

They state:

“Cancellation request must be made by midnight of the day after the eTicket is purchased or midnight of the departure date of the first flight, whichever comes first. Cancellation request must be made before travel commences for the first flight.”

For these reasons, Delta probably has the best 24 hour cancellation rule out of any major US airline.

Link to Delta policy

Frontier

“All bookings are refundable within 24 hrs of booking for flights over 7 days from departure.”

Link to Frontier policy

Hawaiian Airlines

“Tickets may be cancelled 7 or more days prior to departure without penalty if requested within 24 hours of purchase.”

Link to Hawaiian Airlines policy

JetBlue

JetBlue appears to follow the DOT seven day window. Also, if you make a change you could be killing your chances of getting a cash refund within 24 hours.

They state:

“If your travel was booked seven days or more prior to the scheduled departure date, you have 24 hours from the time the booking was made to cancel your reservation without being charged a cancellation fee.

The entire booking must be cancelled to qualify (not applicable for JetBlue Vacations reservations). 

Bookings that have been changed are not eligible for a refund to the original form of payment and may be subject to a per-person cancellation fee depending on the fare booked, regardless of being within 24 hours of the original booking.”

Link to JetBlue policy

Southwest Airlines

Southwest Airlines does not explicitly mention how they apply the 24 hour rule to the seven day window.

However, I confirmed with a representative from Southwest that you can utilize the 24 hour cancellation rule up to 10 minutes prior to departure.

But note that if you make changes to the original reservation you could be losing the ability to receive a full refund within 24 hours.

They state:

“Yes, you can choose either to a) receive a method-of-payment refund or b) hold the value of the ticket as a flight credit to buy a future flight. […] Note that this is true only if you don’t make any changes to the original reservation.”

Link to Southwest Airlines policy

Spirit

With Spirit, you will be charged a fee if you attempt to cancel a booking within seven days of departure, even if you are canceling within 24 hours of booking.

They state:

“If a Guest cancels a reservation within 24 hours or less from booking, for a flight that is seven or more days away, they are eligible for a full refund in the original form of payment.”

Here are the current change and cancellation charges:

Days from DepartureFee Amount
0-2 days from departure$99
3-6 days from departure$79
7-59 days from departure$49
60+ days from departureFree

Link to Spirit policy

United Airlines

On paper, United abides by the seven day DOT rule and states the 24 hour cancellation applies “if you made your purchase one week or more before the flight was scheduled to depart.”

However, in practice United has not always applied the seven day restriction.

United also has a number of additional restrictions you can find below:

  • Applies to tickets booked at united.com, United City Ticket Offices, airport ticket counters or with the United Customer Contact Center.
  • The 24-hour timeframe begins at the time you book and ticket your reservation.
  • Requests for refunds will be credited back in the original form of payment, except for purchases made with a United Gift Certificate, which will be credited back in the form of electronic travel certificates.
  • Group tickets are subject to the terms of the group contract.
  • Tickets purchased using e-certificates are excluded.
  • Reservations that are being held but have not yet been purchased are excluded.
  • Any FareLock® fees paid to hold a reservation will not be refunded.
  • Tickets paid for with Money + Miles cannot be changed within the 24-hour flexible booking period – the MileagePlus member must cancel the itinerary and make a new booking.

In some cases you might be able to select Pay in person-> Airport Ticket Office which will hold your flight until midnight CT the following day. That can be an easy way to take advantage of up to 48 hours of hold time. At any point you could always select to pay for your ticket online via credit card. Just know this option will not be available for every flight.

Link to United Airlines policy

Final word

In theory, the 24 hour cancellation rule is very straightforward. You cancel within 24 hours of your booking and you get all of your money back.

But in practice, not every airline abide by the same policy. Some are more liberal allowing you to utilize the 24 hour cancellation rule within seven days of departure while others don’t. Some calculate the 24 hour window longer than others. And some penalize you for making changes within that window.

So my advice is to always clarify how the 24 hour cancellation rule will work with the given airline you are trying to fly with. Hopefully, the information above will help guide you in the process!

Cancel A Non-Refundable Hotel And Get Your Money Back [2022]

For the most part, there are two different types of hotel bookings: refundable and nonrefundable.

Sometimes you find yourself in a situation where you were super set on your dates but something (aka life) comes up and all of a sudden you’re stuck with a nonrefundable hotel booking. But don’t worry — in many cases, you still have the opportunity to cancel and even get a refund on a nonrefundable stay.

Below, I will walk you through a few different circumstances where you can get a refund. I’ll also give you some actionable tips for avoiding nonrefundable issues in the future.

Why are some hotel rates non-refundable?

Hotels usually offer both refundable and nonrefundable rates. Refundable rates are typically more expensive because you have more flexibility and can cancel close to the check-in date. Typically, award stays (using points and free night certificates) function a lot like refundable rates.

The deadline for refundable rate cancellation varies — sometimes it is up to the time of check-in while other times you need to cancel a day or two prior to check in order to get the full refund. If you fail to cancel within the specified timeframe, you will likely be responsible for the first night’s rate but not additional nights.

Nonrefundable rates are usually cheaper because you are giving up flexibility for a lower rate. This benefits hotels because it allows them to get a better grasp on their inventory ahead of time.

Cancellation policies for nonrefundable rates can differ but sometimes you are not allowed any type of refund shortly after you make your booking. In addition, you often have to pre-pay for your stay at the time of booking or some other time before check-in.

One thing to note is that sometimes there actually is NOT a big price difference between refundable and nonrefundable rates.

I’m not sure exactly why this happens but I have seen it on a few occasions where there is a negligible difference between the two rates. Anytime that occurs, I would strongly suggest going with the refundable rate.

But I mentioned all of the above to say this: when you request for a nonrefundable rate to be refunded you are essentially asking the hotel to disregard the risk that you took in order to save a few bucks.

So that is often what you are up against.

Tip: Use the free app WalletFlo to help you travel the world for free by finding the best travel credit cards and promotions!

Situations where you can get a refund

Cancel within 24 hours

Some hotels have policies similar to airlines that allow you to get a full refund if you cancel within a specified time frame such as 24 hours or 48 hours. These should be listed in the terms and conditions when you are booking.

Even if you don’t see anything like this explicitly mentioned you could still inquire with the hotel and ask them if they would be agreeable to waiving the cancellation fee since you are canceling within a short period of time.

Just note that if you are making a last minute booking (such as the day before your stay) this window might not apply.

Related: Flight Delay Compensation for US Carriers

Unexpected death or serious illness

If you experience a death or serious illness within your family or close circle, you can explain this to the hotel and there is a good chance they will allow you to cancel without penalty.

In some instances, a hotel might want you to supply some type of supporting documentation, so it is best to have some type of evidence on standby to support yourself.

Another thing you can do is to proactively offer to provide supporting documentation. A lot of representatives will be uncomfortable with forcing someone to prove a death because it is not a very customer-friendly thing to do and they will likely just allow you to cancel.

Travel interruption

If you will not be able to make your hotel stay because a storm came in and forced your flight to be canceled you might be able to get a full refund on that basis. This is especially true if the hotel is aware that you are a business traveler and potential repeat customer.

Coronavirus

When the pandemic hit in 2020 hotels started to allow very flexible cancellation policies for the following months.

While a lot of hotels have gotten strict about nonrefundable rates since then they still may be willing to be flexible with you if you or a loved one were to come down with coronavirus.

Loyalty member

If you are a loyalty member or you have previously stayed at the hotel, this is a great time to bring up those facts.

Notice I said “facts” because hotels can see your history with them so if you go off telling stories about how you have stayed there every other weekend but you’ve never even seen the inside of the lobby IRL, you’re not going to get very far.

Also, if you have elite status — especially top level elite status — you absolutely should try to leverage that as best you can.

Tip: One (super legit) pro tip that I have seen work on multiple occasions is asking for a one-time exception based on your elite status. You obviously don’t want to abuse that request but it can come in handy when you are in a bind.

Just be a little bit careful about avoiding the “do you know who I am” type of vibe when bringing up elite status. Try to focus the conversation on the loyalty you’ve had to the brand or property rather than “who you are” for your best success.

For example, say something like: “For someone like me who has stayed at this property a few times every year for the past few years and that has diamond status, is it possible to get a one time exception on the nonrefundable cancellation policy.”

And don’t say some thing like: “My name is X, I’m rich and a platinum member who could buy this entire hotel if I wanted. I demand this cancellation fee be removed now. Chop chop!”

Major event change

If you were planning on attending a big convention or event in the area and for some reason the event is canceled or you are not able to attend for personal reasons, you can also communicate this to the hotel and see what they can do.

Asking

A lot of people start to come up with these elaborate stories whenever they decide they have to cancel a nonrefundable hotel booking.

It’s great to be prepared and have somewhat of a script before you go making a request, but in some cases you can get your nonrefundable rate canceled without a fee just by calling the hotel and being extremely friendly.

The trick here is that you need to talk to someone who is capable and knowledgeable. Sometimes you’ll find yourself on the phone with someone that you may suspect doesn’t really know what they’re doing (like a new employee).

In that case, try to make a request to speak with a manager or head of sales as polite as possible.

Related: What Time Is Check-In for Hotels? 

Additional tips

Call the hotel, not the 1-800 number

For most cancellations it’s much better to call the local phone number for the hotel you would be staying at rather than the 1-800 number. It’s often just easier to get a hold of someone and to get reconnected if something happens. Also, the process tends to move quicker when you go directly to the property, in my experience.

In some cases you may have access to a special phone line (based on your elite status) and it might be better to call that number but generally dealing with the local hotel staff is the way to go.

If you are not making any progress with the local hotel then it is time to call the national phone line if possible. (If you book your hotel through an online travel agency like Expedia, check out the tips below.)

Tip: If you are working with a really skilled travel agent, you might want to let your travel agent handle the cancellation since they could have more pull.

Book with the right credit card

The best way to avoid dealing with cancellation fees that will set you back financially is to book your hotel stays with a credit card that offers great trip insurance.

Trip cancellation is usually the perk you will be looking for and you can find some travel credit cards like the Chase Sapphire Reserve that will cover you up to pretty large amounts like $10,000!

With these cards, if you are denied a refund you simply file a claim and you can get reimbursed pretty quickly.

Change dates

Perhaps the oldest trick in the book is to call the hotel and move your reservation to sometime in the future and then cancel it later.

For example, you might call the hotel and move your reservation to three months out and then cancel it a month later. This works at a lot of hotels even when hotel agents are aware of exactly what you’re doing. (In many cases, hotel agents just don’t want to deal with fighting with a customer so they let it go.)

However, some hotels may attach the same cancellation policy to your new reservation so you won’t be able to avoid the terms associated with your original booking.

To get around that you might think about changing your reservation dates AND the property.

This one is harder to pull off but you could ask them if they would be willing to change your booking to the same hotel brand in another city and on another date. (This might work best when calling the national hotline.)

Even if the same cancellation policy applies, you might be able to book a room that is significantly cheaper and that will allow you to save more money.

Dealing with OTA’s

Dealing with hotel cancellations and changes always gets a little bit more complicated when you introduce a third-party.

When you need to cancel your stay booked through an OTA such as Expedia, you have two choices.

The first is that you can contact the online travel agency and try to work directly through them. They might be able to honor your request but a lot of them are sticklers with the nonrefundable rates. The best you might be able to get is some type of hotel voucher for a future use.

Also, if you are trying to cancel based on something like a medical reason I’ve found OTAs to be more demanding when it comes to requiring something like a doctor’s note.

The other route that you can go to is to contact the hotel directly.

In some cases, if the hotel cancels for you they still may have to pay a commission to the online travel agency which is one reason why someone may direct you to the OTA. But in other cases, a hotel might be able to take care of the cancellation for you.

You may have to just make the judgment call of who you think will be easier to deal with which can differ based on the online travel agency you are using and the personnel you speak with at the hotel. I’ve certainly been in situations where there is endless back-and-forth between me, the hotel, and the OTA (and multiple 3-way calls).

One key thing to consider with OTA’s is that follow-up becomes very important. Why? Because a lot of these are giant companies and your case can get lost in the mix. Try to get a point of contact via email so that you can touch base with them every few days to see what’s going on.

Ask about a cleaning fee

If it is going to cost you $100 or more to cancel your hotel stay then you might want to ask them about just covering a “cleaning fee.” This cleaning fee is basically just a way for the hotels to feel like they are not taking a total loss with your cancellation and basically has nothing to do with cleaning.

This could potentially get you off the hook for only like $50. Not every hotel will go for it but if you offer this as an option they may be willing to bite.

Tip: You could also ask for alternative forms of refunds like award points, vouchers, etc.

Inactive credit card number

Another trick that can work at some properties is to make your booking with a cancelled or expired credit card.

I would definitely avoid doing this with a “fake” credit card because there could potentially be fraud concerns there. But if you were to reserve a hotel with a credit card that is no longer active, they may have no way of charging the cancellation fee.

This is slightly black hat so you should be aware that this could reflect poorly on you if you were to get “caught.” But people accidentally use expired credit cards all the time so it’s a pretty reasonable excuse.

Utilize social media

A lot of hotels and brands in general don’t like to see their brand disparaged in public. I would avoid going overboard and being super dramatic but there’s nothing wrong with resorting to social media to call attention to what you believe is a shortcoming in service.

This is also a great route to go when you are trying to get clarity on what is happening with processing your refund request.

Resell

There are platforms out there that allow you to essentially sell your nonrefundable hotel rooms. These include online companies like Spare Fare and Roomer Travel. I’ve even heard of people selling their nonrefundable room rates on Craigslist.

Changing your name on a hotel reservation is easier than changing your name on a plane ticket but it still can come with some concerns.

So if you think about doing something like this just be very clear about whether or not you have a credit card on file that someone could potentially run up a huge bill on.

Some hotels may allow you to submit a credit card authorization form which would be needed for someone else to spend on your credit card on file.

Final word

Canceling a nonrefundable hotel stay is certainly not the end of the world. There are quite a few different methods that you can try in order to avoid cancellation fees and a few situations where a refund is likely.

Hyatt Cancellation Policy Guide (Coronavirus changes) [2021]

Not having a full understanding of cancellation policies can be a major mistake when booking hotel stays. If you misunderstand the policy or have the wrong dates in mind, it could be a mistake that ends up costing you hundreds of dollars.

In this article, I’ll break down the Hyatt cancellation policy. I’ll talk about some of the new changes related to coronavirus and how those changes can impact you. I’ll also give you some things to be on the lookout for such as deposit deadlines.

What is the Hyatt cancellation policy?

Generally, you will have to cancel 48 hours prior to arriving to avoid cancellation penalties. However, the cancellation policy depends on the type of booking you make and also can depend on the property you are staying at.

Changes have been made to the cancellation policy due to the pandemic and I will break down those changes below.

Tip: Use the free app WalletFlo to help you travel the world for free by finding the best travel credit cards and promotions!

World of Hyatt elite cancellation policy

If you are a Hyatt Explorist, Globalist, or Lifetime Globalist and the cancellation deadline is 48 hours, Hyatt will allow you to cancel with no penalty up to 24 hours prior to check-in.

There are just a few things to note about this.

This only applies when the cancellation deadline is 48 hours. If you were dealing with a cancellation policy of more than that then this exception does not apply.

This exception does not apply to Hyatt Residence Club resorts, Miraval resorts and M life resort destinations and excludes pre-paid and non-refundable rates.

Related: Cancel A Non-Refundable Hotel And Get Your Money Back

Coronavirus cancellation policy

If you made a reservation before July 1, 2020 the reservation should be able to be canceled at no charge up to 24 hours prior to your scheduled arrival.

This policy includes advanced purchase rates.

Certain types of bookings are excluded from this special cancellation policy.

Reservations made after April 1, 2020 at select Destination properties or under the Special Event Rates and after June 3, 2020 at Hyatt Residence Club properties are excluded.

For new reservations booked July 1, 2020 or after, you should be able to cancel at no charge up to 24 hours prior to your scheduled arrival.

Just note that some properties may have a different type of cancellation policy and if that is the case then the policy that is disclosed at the time of booking will apply.

Hyatt makes this clear when they say:

“Any reservations booked on July 1, 2020 or beyond that disclose a different cancellation or refund policy at the time of booking are excluded from this policy and subject to the cancellation or refund policy disclosed at the time of booking.”

Advanced purchase rates

An advanced purchase rate is usually the cheapest rate offered because it comes with the least amount of flexibility. If you are a Hyatt member, you can save as much as 15% with Member Rate Advance Purchase.

You will know if you are booking an advance purchase rate because you will see it when you click on view rates.

Typically, after you purchase an advanced purchase rate you are not allowed a refund for your stay. Thus, it is very important that you are extremely confident about your travel dates when booking these type of rates.

If you need to change your dates, you should contact the hotel and they might allow you to push the dates forward or backward without incurring a fee.

Due to the coronavirus changes, even many advanced purchase rates can be canceled 24 hours prior to check in. It’s not clear yet when this policy will end so always be sure to double check the cancellation terms.

In order to take advantage of these cheaper rates, you might have to book them further in advance than a standard rate.

For example, you may only be able to book an advanced purchase rate if you are making a booking 7 to 14 days ahead of your check in date.

For these reasons, it really does pay to plan in advance if you want to utilize the cheapest rates.

How to find the Hyatt cancellation policy

It’s usually very easy to find where the cancellation policy is stated for Hyatt.

Simply search for a hotel and after you click on that hotel and view the rates, you should see the cancellation policy listed under the “rate rules.”

If there is a 24 hour cancellation rule, you will see language like this:

“Cancellation Policy

24hours Prior To Checkin To Avoid One Night Fee”

The only issue that I have is that sometimes the language used to describe the cancellation policy is poorly crafted/formatted.

For example, the hotel might use shorthand to describe the policy such as, “Cxl more 7 days prior to arrival-full refund.”

I definitely think hotels should strive to achieve maximum clarity when spelling out these cancellation policies. People are already getting confused about cancellation rules all the time so why are they using shorthand/bad English?

Deposits

Sometimes in order to make a reservation, you might be required to put down a deposit.

If that is the case, the deposit will usually be the price of one night and when you view the rate rules you will see this clearly spelled out in the terms.

It will say something like:

“Credit Card Deposit Required 1 NIGHT(S) DEPOSIT WILL BE CHARGED TO CREDIT CARD.”

If you only need a credit card to guarantee your stay but no charge is necessary then the terms will likely just state something like:

“Credit Card Guarantee Required.”

Other times, you might also be dealing with a deposit that ties into the cancellation policy.

For example, for the Hyatt Ziva Cancun they require a credit card deposit for one night and it is nonrefundable 14 days before arrival.

You can tell just by viewing the cancellation policy:

“Cancellation Policy

Full Nonrefundable Deposit Due 14d Before Arrival.”

So just be aware when booking resorts that your cancellation deadline might be much further out than 24 to 48 hours. Often when dealing with resorts, the cancellation deadline is weeks and not days from arrival.

Sometimes you might have to deposit more than just one night to guarantee the reservation.

For example the Hyatt Miraval Austin requires a deposit of 50% of the stay at the time of booking to guarantee the reservation.

Exclusions

Some properties are specifically excluded from the waived change and cancellation fees. These include brands like Destination Residences, Hyatt Residence Club, and Miraval.

You can find the full list of excluded properties here.

Alternative cancellation policies

If you’re staying at one of the following brands such as MGM Resorts International, Small Luxury Hotels of the World, and Lindblad Expeditions, it’s very possible that the cancellation policies will be different from the standard Hyatt policies.

Cancellation fees

If you fail to cancel prior to the cancellation deadline, there’s a good chance that you will get hit with a cancellation fee. In most cases this will be the price for a one night stay.

Hyatt cancellation policy FAQ

What is the Hyatt cancellation deadline?

The deadline for avoiding a cancellation fee will vary based on the property but many properties are requiring cancellation only 24 hours prior to check in right now.

The standard deadline is 48 hours, however.

What is the Hyatt cancellation fee?

The cancellation fee is typically the price of a one night stay. To estimate the fee, simply look at the price of your first night scheduled.

What is the Hyatt cancellation policy for points bookings?

The cancellation for a points booking is typically the same as for a standard rate but it could depend on the property.

This means that you will typically need to cancel 48 hours prior to arrival to avoid a cancellation fee.

What is the cancellation policy for Hyatt Globalist?

If the original cancellation deadline is 48 hours, Globalist members can cancel up to 24 hours prior to arrival without penalty (subject exceptions).

This only applies if the original cancellation deadline is 48 hours.

What is the cancellation policy for resorts?

Resorts often have different cancellation policies than standard hotels. Sometimes the cancellation deadline will be 14 days prior to arrival or more.

Final word

As you can tell, the cancellation policy is relatively straightforward. Right now due to the pandemic, you can cancel up to 24 hours prior to arrival and avoid cancellation fees at many hotels. However, if you plan on staying at a resort the cancellation policy will likely be more strict.

IHG Cancellation Policy Guide (Coronavirus changes) [2021]

Cancellation policies have always been extremely important for travelers who don’t want to get caught with hefty fees for canceling or making changes to their hotel stays.

But now with the change in cancellation policies rapidly changing due to the global pandemic, it’s even more important to stay on top of these policies.

In this article, I’ll break down the IHG cancellation policy and tell you everything you need to know about the recent changes.

What is the IHG cancellation policy?

Generally, you will have to cancel 24 to 72 hours prior to arriving to avoid cancellation penalties. However, the cancellation policy depends on the type of booking you make and also can depend on the property you are staying at.

Changes have recently been made to the cancellation policy due to the pandemic and I will break down those changes below.

Tip: Use the free app WalletFlo to help you travel the world for free by finding the best travel credit cards and promotions!

Coronavirus cancellation policy

Like other major hotel chains, IHG implemented a cancellation policy as a response to the pandemic.

IHG allowed all non-refundable/pre-paid bookings made up to and including December 31, 2020 to be cancelled without penalty (up to 24 hours before arrival) up until December 31, 2020.

This effectively treated all bookings as if they were booked with the most flexible rate possible.

Note: After December 31, 2020, all non-refundable/pre-paid bookings will be subject to the terms and conditions of the rate booked.

So unless this policy is extended, any IHG booking made in 2021 that is nonrefundable or prepaid will be nonrefundable per the usual terms and conditions. (You can find out more about those terms below.)

IHG specifically states that the these prepaid bookings can be changed without charge. So if you have a nonrefundable stay and you can’t make your booking, you should seriously consider changing the date of your booking so that you don’t lose out on all your value.

Just note that you will be responsible for any difference in pricing.

You can find out more details here.

How to find the IHG cancellation policy

IHG makes it extremely easy to find out what cancellation policy applies to your booking. They also are great about providing the exact time cut off that you need to cancel by.

In order to find your cancellation policy, simply head over to the IHG website and search for the hotel you are interested in. After you click on the hotel and click on the specific room that you are interested in, you will see the different types of rates that you can book.

You can use the navigation tabs at the top to filter rates for refundable or non-refundable stays making the search process extremely easy and user-friendly.

King menu showing different types of cancellation rates.
Breakdown of cancellation policies for IHG shown at time of booking.

Book Early & Save – Advance Purchase

These will be the cheapest type of rates but will come with the least amount of flexibility.

The terms may differ based on the property but typically you will see terms stating something like the following requirements:

  • Non Refundable
  • Deposit Required
  • Must book 7 days in advance

Note that when IHG states that a deposit is required typically what they mean is that a deposit for the entire stay is required.

Some hotels may allow you to make a change to an advance purchase rate but you will be responsible for any difference in the rates. For the best results, try to make your change as early as possible.

The other thing to note about advance purchase rates is that typically you must make these several days in advance. The minimum time varies by hotel but usually you need to make this type of booking at least four days in advance. I’ve also seen some hotels in locations like Hawaii that require you to book at least two to three weeks in advance!

Related: Cancel A Non-Refundable Hotel And Get Your Money Back

Room rate showing requirements for booking and cancellation.
An example showing a requirement to book 3 weeks in advance!

Book Now, Pay Later

Once again, the terms will differ based on the exact property but here are some of the terms you may come across:

  • FREE Cancellation until 6:00 PM local hotel time on [Specific Date]
  • No Deposit Required
  • Must book 3 days in advance

Cancellation time frames may vary when you are paying later. In this case, this example required cancellation to take place three days prior to arrival. Notice that there is also a requirement to book a few days in advance to take advantage of the cheaper rate.

In most cases, a deposit will not be required.

Best Flexible Rate

The best flexible rate is similar to the Book Now, Pay Later but you may have even more flexibility. In the sample booking that I did, it allowed me to cancel up to two days in advance instead of the three.

But note that not every property offers more flexibility with the cancellation deadline when you book the Best Flexible Rate. I’ve seen some cases where the Best Flexible Rate cancellation deadline is the exact same as the Book Now, Pay Later deadline.

The great thing about the best flexible rate is that you usually should not see a requirement to book several days in advance. So if you are somebody who waits until the last minute to book, you might be booking this type of rate.

Reward Nights

If you are booking your stay with points, the cancellation policy for a flexible rate will apply in many cases. For example, for my sample booking it showed that I would need to cancel two days in advance by 6 PM local hotel time in order to get all of my points refunded.

But note that if you make a points plus cash booking, bookings are charged immediately in USD, and cancellations are refunded in points only.

The cancellation policy for reward nights should be the same or very similar to the cancellation policy for using something like a free night certificate.

Breakfast

Some rates may include breakfast. Breakfast can be included in both prepaid and flexible rates so you will always just have to refer to the rate details to make sure you are aware of the cancellation policy.

Related: What Hotels Have Free Breakfast?

Deposits

Some hotels will require you to make a deposit at the time of booking or at some other time before you arrive. Many times, a “deposit” is required if you are booking an advance purchase rate but it’s actually the payment for the entire stay.

You can usually find the details for the deposit by simply clicking on “rate details.” You might see that it says, “A deposit for the entire stay is due at time of booking.”

Cancellation fees

Like other hotels, the cancellation fee will often be a charge equal to the first night stay per room.

So if the room would cost $250 for the first night, you would likely get charged $250 to your credit card If you failed to cancel before the cut off.

As the terms and condition state, taxes may apply.

Elite status cancellation policy

I’m currently not aware of any special cancellation policy for elites such as Spire or Platinum Elites. If you are aware of any special cancellation policies, be sure to drop a comment below!

IHG Cancellation Policy FAQ

What is the IHG cancellation deadline?

The deadline for avoiding a cancellation fee will vary based on the property but many properties are requiring cancellation only 24 hours prior to check in right now.

The cancellation deadline is typically at 6 PM local hotel time on the last day that you are allowed to cancel.

What is the IHG cancellation fee?

The cancellation fee is typically the price of a one night stay. To estimate the fee, simply look at the price of your first night scheduled.

What is the Hyatt cancellation policy for points bookings?

The cancellation for a points booking is typically the same as for a standard rate but it could depend on the property. This means that you will typically have 24 to 48 hours prior to arrival to cancel your booking. If you fail to cancel your booking, you will lose the points required to cover your first night stay.

Is a deposit required for IHG bookings?

A deposit will likely be required for advance purchase rates and this deposit will need to cover the entire stay. If you cancel your booking or fail to show then you will lose the entire deposit.

What is the cancellation policy for Holiday Inn?

The cancellation policy will depend on the type of rate that you booked. If you have booked a flexible stay then you may be able to cancel 24 to 72 hours prior to your arrival.

What is the cancellation policy for the free night certificate?

The free night certificate cancellation policy will differ at every property. Some will allow free cancellations up to a couple of days before check-in and some might allow free cancellations the same day

Final word

IHG has a pretty straightforward cancellation policy that is similar to other large hotel programs. They are very good about explaining the cancellation policy in detailed terms and also providing you with the exact hour that you need to cancel by to avoid a cancellation fee. For that reason, they are one of the most consumer friendly hotel programs when it comes to cancellations.

Southwest Airlines Flight Change and Cancellation Guide [2020]

Southwest Airlines is known for having one of the most generous change and cancellation policies out of a ny US airline. You can often make changes for no fees and even make cancellations with no penalty depending on the type of fare that you purchase. However, there are some rules and restrictions that you should know about so that you don’t end up making costly mistakes.

In this article, I will discuss the Southwest Airlines change and cancellation policies for the different types of fares including Wanna Get Away fares, Business Select, and Anytime fares. I will then show you step-by-step how to make a change to your Southwest flights and how to cancel your flights.

Interested in finding out the hottest travel credit cards for this month? Click here to check them out!

Southwest Airlines flight change policy

Southwest Airlines is one of the only airlines that allows you to change your ticket without paying a fee. This is very significant because those change fees can be quite expensive with the other legacy airlines such as United, Delta, and American Airlines. For example, Delta change fees for non-refundable tickets start at $200! 

With Southwest you never have to worry about going into your wallet to make a change to your reservation but you should still be aware of a few things related to the change policy.

Tip: Use WalletFlo for all your credit card needs. It’s free and will help you optimize your rewards and savings!

Deadline

The deadline for making changes is 1 hour prior to departure. If you miss that deadline you’ll need to cancel your flight which you can do up to 10 minutes prior to departure.

Price changes

If you make a change in your booking and there is a difference in the fare price, you will be responsible for paying the difference if the price is higher. However, if the price is lower you will be reimbursed depending on the type of fare that you purchased.

For example, if you purchased a ticket for $200 and your new fare comes out to $250, you will be responsible for paying the $50 difference.

But let’s say you’ve purchased a ticket for $200 and your new fare comes out to $150. If you purchased a refundable fare like a Business Select ticket for an Anytime ticket, then you will be eligible to receive a $50 refund. However if you purchased a Wanna Get Away fare then you will be issued $50 in travel funds.

Travel funds

Southwest travel funds will expire one year from being issued and you will have to take that flight within that one year time period (not just make your booking).

Customers calling Southwest to request a refund or to research travel funds for a specific ticket must provide their confirmation number, ticket number or flight information (date, origin and destination). You can search for your Southwest travel funds here.

Best Southwest credit cards

Southwest Airlines Rapid Rewards Premier Card

The Southwest Airlines Rapid Rewards Premier Card comes with the following benefits:

  • No foreign transaction fees
  • 6,000 anniversary points (learn more)
  • Earn 1,500 Tier-Qualifying Points for every $10,000 in purchases, up to 15,000 Tier-Qualifying Points each calendar year
  • $99 Annual fee

Southwest Airlines Priority Card

The Southwest Airlines Priority Card comes with all of the benefits offered below:

  • Bonus spending:
    • 2X Rapid Rewards on Southwest purchases
    • 2X Rapid Rewards on hotel and car rental partner purchases.
    • 1X Rapid Rewards on all other purchases
  • $75 Southwest annual travel credit (learn more)
  • 7,500 anniversary points each year
  • Four Upgraded Boardings per year when available.
  • 20% back on in-flight drinks, WiFi, messaging, and movies
  • No foreign transaction fees
  • Earn tier qualifying points towards A-list Status
  • $149 annual fee applied to your first billing statement

Related: Southwest Rapid Rewards Value Guide

Southwest Airlines cancellation policies

The Southwest Airlines cancellation policies depend on what type of fare that you originally booked.

Here are the different type of Southwest fares that you can book:

  • Business Select
  • Anytime
  • Senior fares
  • Wanna Get Away 

Tip: If you’re looking to cut down on your airline expenses, consider getting a card like the Capital One Venture Rewards Credit Card. It offers an early spend bonus worth $500 in travel after meeting the minimum spend and is great to cancel out all sorts of travel expenses like Uber. 

Business Select

Business Select fares are the most expensive type of fare Southwest Airlines offers. These fares are fully refundable but they also come with additional perks.

These perks include:

  • Guaranteed A1-A15 boarding
  • Fly By lane access
  • Free premium drink
  • 12 Rapid Rewards per dollar spent

You can read more about these Business Select perks here.

No–Show Policy

If you fail to cancel your Business Select fare prior to 10 minutes to take off then your funds will be converted into Southwest travel funds. The terms and conditions state:

All remaining unused Business Select, Anytime, and Senior funds will be converted to reusable travel funds for the originally ticketed Passenger only. If you no show your reward travel reservation, the points will be redeposited to the purchaser’s Rapid Rewards account.

Any taxes and fees associated with your reward travel reservation will be held for future use in the form of reusable travel funds under the name of the traveler(s).

Anytime fares

Anytime fares are also fully refundable. They also have the same no-show policy. So if you failed to cancel 10 minutes prior to take off then your funds will also be converted into travel funds.

Thus, if you are booking a Business Select or Anytime fare you need to cancel at least 10 minutes prior to departure to receive a full refund.

Wanna Get Away

Wanna Get Away fares are not refundable. However, if you cancel them you can get a credit applied toward future travel on Southwest Airlines for the originally ticketed passenger only. This means that you can’t cancel and then do a name change and expect to use those travel funds for the new passengers.

You also need to make sure that you cancel your ticket at least 10 minutes prior to departure. If you fail to do this then you will lose ALL of your funds.

The terms and conditions state:

Customers who fail to cancel reservations for a Wanna Get Away fare segment at least ten (10) minutes prior to travel and who do not board the flight will be considered a no show, and all remaining unused Wanna Get Away funds will be forfeited

However, if you made a points booking and you failed to cancel, then the points will be redeposited to the purchaser’s Rapid Rewards account.

24 hour exception

If you call or cancel online at Southwest.com within 24 hours of booking, Southwest will offer you the option of refunding the airfare back to the original form of payment, or retaining the credit to be used toward future travel.

This actually a requirement from the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” (14 CFR 259.5(b)(4), which requires carriers to hold a reservation at the quoted fare for 24 hours without payment or allow a reservation to be cancelled within 24 hours without penalty.

Southwest Earlybird

Southwest Earlybird is a great way for some people to secure a better seat by allowing them to automatically check-in for their flight. However, Southwest Early bird is a non-refundable purchase so you will lose this if you cancel a flight and you will not be reimbursed. This is regardless of the type of fare that you purchased. 

To find out more about Southwest Earlybird you can click here.

How to change a Southwest flight

Log in to your account and then go the main Southwest Airlines homepage and then click on cancel/change flight.

At that link, you’ll need to input your flight details, including your name and confirmation number. You will then select “Change Flight” or “Cancel Flight.” In this case, simply select change.

You will then need to select your flight and then input the details for the desired change and hit “Select new flights.”

You will notice there is no field for entering a name change as it’s not possible to change the name of a ticket. An exception would be if you were recently married and you’d need to contact Southwest using one of the phone numbers below in that case (you will likely need to fax in documents like your old and new IDs and marriage license).

You’ll then see the standard schedule and prices for the flights but with a twist. You’ll see the difference in price. In this case, the prices shown for the Wanna Get Away fare were lower and I selected a fare that was lower than the original amount that I booked. This meant that I would receive a refund of 653 points.

I then selected that flight and walked through the normal booking process. I was eventually shown that I would be receiving a credit for 653 points and would owe $0 in taxes and fees since I had already paid the $5.60 in fees.

After verifying the passenger details, I was able to confirm the change to the booking and I received a new confirmation number.

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How to cancel a Southwest flight

Canceling online

Log in and go to the main Southwest Airlines homepage and then click on cancel/change flight.

At that link, you’ll need to input your flight details, including your name and confirmation number. You will then select “Change Flight” or “Cancel Flight.” In this case, simply select cancel.

You will then see the cancelation and refund details for your specific flight. Since I used Rapid Rewards for this booking, I was able to see that a refund would be issued into my Rapid Rewards account and I was able to select the type of refund that I wanted for the $5.60 in taxes and fees that I had paid.

You can choose to have those taxes and fees applied toward a future travel fund or you can request a refund. In this case, I simply requested a refund. After hitting the cancel button, my flight was immediately canceled and I received an email confirming the same.

 Phone numbers

You can also cancel your reservation via phone or via the mail. If there’s any issue related to weather that might call for a cancellation, you should give Southwest a call via phone.

  • Reservations Department: 1-800-435-9792
  • Southwest Airlines Customer Relations: 1-855-234-4654

Mail

Southwest Airlines
Refunds Department
P.O. Box 36649
Dallas, Texas 75235-1649

Changes to the Southwest change policy

Earlier in 2018, Southwest made a pretty uncharacteristically negative change to their change policy. Southwest airlines introduced a new policy where if you changed a refundable airfare ticket, that ticket would essentially be changed to a nonrefundable airfare.

This brought about a huge negative reaction against Southwest and eventually Southwest Airlines changed their policy. So now, when you change a refundable tickets ticket will remain refundable so long as you made your purchase after October 10, 2018.

Their terms and conditions now state:

For Business Select, Anytime, or Senior fares purchased on or after October 10, 2018, the reservation may be modified without needing to cancel and rebook to maintain refundability. This refundability improvement does not apply to Business Select, Anytime, or Senior Tickets purchased before this change went into effect on October 10, 2018. If a modification is needed for Business Select, Anytime or Senior Tickets purchased before October 10, 2018, the Ticket must be canceled, refunded, and rebooked.

International changes

If you need to change a previously booked itinerary that includes a Southwest-operated international flight, you would follow the same process as you would for a domestic flight and only the difference in fare would apply (there are still no change fees).

If changes are made between fare classes, there are few exceptions to note. For example, if you originally booked a refundable Anytime fare and are changing to a Business Select fare, the original dollar amount paid for the Anytime fare will be converted to reusable travel funds and the difference in fare will be refundable if any additional changes or cancellations are made in the future.

Additional Southwest Airlines tips

If you enjoy flying Southwest Airlines, then you should check out my 24 tips on flying Southwest. In that article, I talk about things like how to find the best seats on a Southwest plane and how to know when to use your Rapid Rewards.

You might also want to look into the Southwest Companion Pass. The Southwest Companion Pass is a pass that allows a companion to fly for free with you on Southwest flights for up to two calendar years — it’s generally considered one of the most valuable travel perks available. You can find out more about it here.

Southwest Airlines Flight Change and Cancellation FAQ

When is the Southwest Airlines change deadline?

The deadline for making changes is 1 hour prior to departure.

When is the Southwest Airlines cancellation deadline?

You can cancel your flight up to 10 minutes prior to departure.

What if my changed flight is more expensive?

If you make a change in your booking and there is a difference in the fare price, you will be responsible for paying the difference if the price is higher. However, if the price is lower you will be reimbursed depending on the type of fare that you purchased.

What type of fares are fully refundable after canceling?

Business Select
Anytime
Senior fares

What is the no-show policy for Business Select?

If you fail to cancel your Business Select fare prior to 10 minutes to take off then your funds will be converted into Southwest travel funds.

What is the no-show policy for Anytime fares?

If you fail to cancel your Anytime fare prior to 10 minutes to take off then your funds will be converted into Southwest travel funds.

Can you cancel within 24 hours?

Yes, if you call or cancel online at Southwest.com within 24 hours of booking, Southwest will offer you the option of refunding the airfare back to the original form of payment, or retaining the credit to be used toward future travel.

Final word

Southwest Airlines has one of the best policies for changing and canceling your flights. As long as you remember to make your changes one hour prior to departure and cancellations 10 minutes prior to take off, there should be no issues with you ever unexpectedly losing out on points or cash.

You should also make sure that you are aware of the differences between the fares so that you know which type of tickets are refundable and which type of tickets are nonrefundable.

Cover photo by Tom Hart via Flickr.

Spirit Airlines Flight Change and Cancellation Guide [2020]

Spirit Airlines is known as the Ryanair of all the US carriers. It is very à la carte, and that comes in handy when you just want or need something basic. But it also means you’ll be dealing with fees, and the fees might be a little different than other airlines like Southwest or Alaska

In this article, I will go over the 24 hour free refund and change policy, Flex Flight, and fees for changing or canceling a Spirit flight. I also cover the new coronavirus policy. 

Tip: Use the free app WalletFlo to help you travel the world for free by finding the best travel credit cards and promotions!

Spirit Airlines flight change policy

It’s common to have change fees as not every airline is like Southwest Airlines that has no change fees. Most airlines are like Delta Airlines that typically have expensive change fees. Spirit, on the other hand, has change fees that aren’t too expensive compared to other airlines.

Time periodRegular ticketFlight FlexAward ticket
Within 24 hours after initial purchase (made 7 or more days before departure)FreeFreeFree
After 24 hours of initial purchase (made 7 or more days before departure)$90 online ($100 phone or airport modifications)Free once online$110
Within 24 hours after initial purchase (made less than 7 or more days before departure)$90 online ($100 phone or airport modifications)Free once online$110
After 24 hours of initial purchase (made less than 7 or more days before departure)$90 online ($100 phone or airport modifications)Free once online$110
Within 24 hours of departure$99 for standby earlier flight$99 for standby earlier flightN/A

Do note, Flex Flight tickets are regular tickets but with the extra perk called Flex Flight which you can add on for $35 to $45 at the time of booking as an extra for a free one time change made online. However, the Flex Flight extra doesn’t mean it’s a refundable ticket making Flex Flight tickets subject to cancellation fees.

24-Hour risk-free Cancellation/Change

Tickets purchased 7 days (168 hours) or more before the scheduled departure date are eligible for free changes and cancellations within 24 hours of the flight purchase date. Spirit holds the ticket for 24 hours and then charges you once the 24 hours are up. Therefore, your purchase will post to your credit card statement with a 24-hour delay. However, Spirit will hold the funds on your credit card.

Tickets purchased less than 7 days (168 hours) before the scheduled departure date aren’t eligible for free changes or cancellations.

This could give you a little more than 24 hours to change or cancel your ticket made directly through Spirit, only if you booked your flight 7 days or more before the departure date. Tickets made through travel agencies like Expedia, Priceline, Orbits, etc. will have to go through the travel agency’s 24 hour change and cancellation policy.

Prices

Fees will be per passenger for the whole itinerary unless noted.

Regular tickets change fees are $90 for modifications made online or $100 for modifications made at the airport or over the phone. Same-day flight changes, aka standby for an earlier flight, will be $99.

Flex Flight tickets have no change fees for the first modification made online, but after the first modification, you will have the standard change fee of $90 for modifications made online or $100 made at the airport or over the phone.

Award ticket change fee is $110 for modifications. Modifications can only be done over the phone.

Deadline

Regular ticket changes must be made within 24 hours of the initial purchase date to be free, but that only applies to tickets purchased greater than 7 days (168 hours) or more before the scheduled departure date. If the ticket is purchased less than 7 days (168 hours) of the scheduled departure or 24 hours or more passed from the time of purchase, you will be subject to change fees. Changes made within 24 hours of departure will be subject to standby fees.

For Flex Flight tickets, the one-time free change made online can be made until 24 hours before the time of departure. Changes made within 24 hours will be subject to standby fees.

Award ticket changes must be made within 24 hours from the initial purchase date to be free, but that only applies to tickets purchased greater than 7 days (168 hours) or more before the scheduled departure date. If the ticket is purchased less than 7 days (168 hours) from the scheduled departure or 24 hours or more passed from the time of purchase, you will be subject to change fees.

Price changes

Flight changes will be subjected to price differences if the value of the new ticket is higher than the original. No matter if you have a refundable or non-refundable ticket, you will have to pay the difference in ticket value. For ticket values that are less in price than the original ticket value, you will receive a credit for a future flight called Future Travel Credit.

For example, if you hold a Flex Flight ticket that originally cost $500 and change the flight to one that now costs $400, you will be refunded $100. However, if you change the flight that costs $600, you will be charged $100 since the value of the new ticket is higher. (The same concept applies to regular tickets, but you have to take into account the change fees.)

Related: Spirit Airlines World Mastercard review

Spirit Airlines cancellation and refund policy

Spirit Airlines cancellation fees are the same price as their change fees. However, Spirit doesn’t sell any refundable tickets making all tickets non-refundable outside of their 24-hour cancellation policy.

Time periodRegular ticketFlight FlexAward ticket
Within 24 hours after initial purchase (made 7 or more days before departure)FreeFreeFree
After 24 hours of initial purchase (made 7 or more days before departure)$90 online ($100 phone or airport cancellations)$90 online ($100 phone or airport cancellations)$110
Within 24 hours after initial purchase (made less than 7 or more days before departure)$90 online ($100 phone or airport cancellations)$90 online ($100 phone or airport cancellations)$110
After 24 hours of initial purchase (made less than 7 or more days before departure)$90 online ($100 phone or airport cancellations)$90 online ($100 phone or airport cancellations)$110

24-Hour risk-free Cancellation/Change

Tickets purchased 7 days (168 hours) or more before the scheduled departure date are eligible for free changes and cancellations within 24 hours of the flight purchase date. Spirit holds the ticket for 24 hours and then charges you once the 24 hours are up. Therefore, your purchase will post to your credit card statement with a 24-hour delay. However, Spirit will hold the funds on your credit card.

Tickets purchased less than 7 days (168 hours) before scheduled departure date aren’t eligible for free changes or cancellations.

This could give you a little more than 24 hours to change or cancel your ticket made directly through Spirit, only if you booked your flight 7 days or more before the departure date. Tickets made through travel agencies like Expedia, Priceline, Orbits, etc. will have to go through the travel agency’s 24 hours change and cancellation policy.

Prices

Fees will be per passenger for the whole itinerary unless noted.

Regular ticket cancellation fees are $90 for cancellations made online or $100 for cancellations made at the airport or over the phone.

Flex Flight ticket cancellation fees are $90 for cancellations made online or $100 made at the airport or over the phone.

Award ticket cancellation fees are $110 for cancellations. Cancellations can only be done over the phone.

Deadline

Regular tickets and Flex Flight tickets cancellations must be made within 24 hours of the initial purchase date to be free, but that only applies to tickets purchased greater than 7 days (168 hours) or more before the scheduled departure date. If the ticket is purchased less than 7 days (168 hours) of the scheduled departure or 24 hours or more passed of the time of purchase, you will be subject to cancellation fees.

Award ticket cancellations must be made within 24 hours of the initial purchase date to be free, but that only applies to tickets purchased greater than 7 days (168 hours) or more before the scheduled departure date. If the ticket is purchased less than 7 days (168 hours) of the scheduled departure or 24 hours or more passed of the time of purchase, you will be subject to cancellation fees.

Refunds

Regular tickets and Flex Flight tickets refunds are issued as a credit, or also known as Future Travel Credit. Therefore, you can only use it with Spirit Airlines, and for the passenger the credit was issued for.

Award ticket miles would be re-deposited back into your account and any fees charged at booking will be refunded if you’re eligible.

No show and missed flights

Spirit doesn’t have an official no show policy, which means if you don’t show up for your flight, your ticket is gone and cannot be used ever again. You will not get any credit back from the ticket, or you will not get another ticket for a later flight.

Coronavirus 2020 update

Spirit is currently waiving all change and cancellation fees for Guests who book travel by December 31, 2020. All Guests will receive a full purchase price reservation credit to be used on future travel.

Spirit will allow customers to make a one-time free modification (fare difference applies) by contacting Spirit Guest Care at 1 855 SAVE-555 (1 855 728-3555).

Alternatively, Guests who must alter their travel plans due to COVID-19 have the option to receive a reservation credit for the full value of their reservation.

This reservation credit can be used for up to 6 months to book any flight currently available (including beyond the 6-month time-frame), and it can be used toward flights as well as other options (excluding 3rd party products).

To cancel your reservation and claim your 6 month Reservation Credit, please fill out the form here.

Tip: Use WalletFlo for all your credit card needs. It’s free and will help you optimize your rewards and savings!

Spirit Airlines standby for earlier flight

If you arrive early at the airport and want to catch an earlier Spirit flight, you can pay $99 to go on standby for the earlier flight. You won’t have to pay the fee unless you clear standby and get a seat on the earlier flight.

This applies to all tickets, besides award tickets using miles.

Same-day changes are subject to availability for seats in the same cabin. Doing same-day changes won’t always work.

For example, changing to earlier flights aren’t possible all the time as there might not be an earlier flight or no seats available. However, if there are multiple flights from the airport and you want to change to an earlier flight, the chances are better, especially on less business traveled days.

I recommend checking how many seats are available on earlier flights.

The good thing about same-day changes is the fact that you will only be charged the fee if you get a seat. If there is no availability, you won’t be charged for being on same-day standby.

How to change a Spirit flight online

Select “my trips” from the top or on the homepage.

Once it shows “manage travel”, you will fill in the boxes labeled “traveler’s last name” and “confirmation code”. After that, select “continue” to be brought to your flight’s itinerary.

On the reservation summary page, you will find “make changes” allowing you to make modifications to your reservation. Select “make changes” to continue.

A popup will appear on your webpage. Select “edit”, and it will allow you to customize the departure airport, arrival airport, and date. Select “continue” to see flight results for your new itinerary.

It will then sort the flights from least to most expensive in fare difference. If there is a fare that is less than your current one, it will show as a negative price difference.

Once you select your fare and extras, you will be directed to the purchase page. It will show all information regarding fees, total due, or total refunded/credited.

Since I am changing my flight within 24 hours of my purchase and greater than 7 days before departure, I am eligible for no change fees.

You will instantly receive an email confirming the changes, and the changes will also show up in your reservation summary.

How to cancel a Spirit flight online

Select “my trips” from the top or on the homepage.

Once it shows “manage travel”, you will fill in the boxes labeled “traveler’s last name” and “confirmation code”. After that, select “continue” to be brought to your flight’s itinerary.

On the reservation summary page, you will find “cancel reservation” allowing you to cancel your itinerary and get a Future Travel Credit or refund. Select “cancel reservation” to continue.

On the “cancel reservation” page, you will find out how much money you are refunded along with any fees associated with canceling.

Since I am canceling my flight within 24 hours of my purchase and greater than 7 days before departure, I am eligible for no cancellation fees.

You will instantly receive an email with the cancellation confirmation.

Canceling or changing a Spirit flight on the phone

You can make changes or cancel a flight over the phone with Spirit Airlines for an extra fee of $10.

  • Reservations phone number: +1 801-401-2222
  • Assistance for the hearing impaired: 711
  • Spirit Vacations Mon-Fri 8:00am – 10:00pm, Sat-Sun 9am – 5:30pm EST: +1 954-698-0125

How to get Spirit fees waived

Spirit waiving fees are as rare as getting a steak cooked correctly in economy class on a plane. Meaning, it’s not so common to get fees waived on Spirit. Even if an immediate family member died, Spirit does not issue a fee waiver.

Spirit does have Flex Flight as an extra for your ticket.

Flex Flight

Flex Flight converts a regular ticket on Spirit into a one-time free change. Flex Flight costs anywhere between $35 to $45 to add-on to one ticket. It allows you to change the ticket, not cancel, up to 24 hours before departure.

Of course, $45 is harder to swallow than $0, but it’s less than $90 if you didn’t add-on this extra. So, if you know that you need some flexibility in terms of being able to change your itinerary, this might be ideal. (Do note, you are still liable to pay in the difference in fare.)

Third-party ticket change or cancel

If you bought your flight through a travel agency like Expedia and want to change/cancel the ticket. Then, additional fees may apply. The third-party ticketer might charge an extra fee. I recommend always booking with the airline directly unless a third-party agency has a better price with no added fees.

Additional Spirit Airlines tips

For those who travel Spirit frequently, you might be aware of Spirit’s $9 Fare Club. It is a program that allows you to save on baggage regularly and sometimes save tons on fares with Spirit. Daniel wrote an excellent article investigating how worthwhile Spirit Airlines $9 Fare Club could be.

To learn more about baggage, read our article here.

Final word

Spirit fares can be cheap, but the fees can be a little too pricy in retrospect to their fares. I hope this article helped you understand the fee structure behind Spirit Airlines change and cancellation policy.

This article was originally published by Steve Smith.

Hertz Cancellation Policy (Pay Now vs Pay Later Fees) [2020]

I am always surprised to meet people who make travel bookings without ever taking a glance at the cancellation policy.

Generally, when it comes to travel you are dealing with two types of cancellation policies: prepaid bookings (“Pay Now”) that force you to pay a fee to cancel and the “Pay Later” bookings that allow you more flexibility. 

In this article, I will breakdown the Hertz cancellation policy and explain all of the potential fees you might have to pay and how you can avoid them by cancelling at the right time. 

What is the Hertz cancellation policy?

The cancellation policy for Hertz depends on the type of rental that you booked (pay now vs. pay later). As long as you cancel and are not a no show, you will not be responsible for the entire price of a prepaid booking and instead will only have to pay a cancellation fee. The amount of that fee just depends on when you cancel and I will go into detail about those fees below.

Tip: Use the free app WalletFlo to help you travel the world for free by finding the best travel credit cards and promotions!

Coronavirus update

Hertz will be waiving cancellation fees for “restricted” travel areas.

If you made a pre-paid Hertz rental booking before March 13, 2020, you can have that reservation credited for a reservation up to 24 months. You will be allowed up to two changes before the scheduled pick up and if the modifications result in changes to the old amount, the difference will be charged or credited to your credit card. 

If you have questions about your individual booking, contact Customer Care at 800-654-3131.

Hertz prepaid bookings

Hertz prepaid bookings are attractive because you can take advantage of the prepaid booking discount and save some money on your car rental. For example, I pulled up a sample booking and for the prepaid Pay Now booking I was asked to pay $70.12 and for the Pay Later I was asked to pay $87.65.

So by going with a prepaid booking I would have been able to save about $17 per day. These savings do come at the cost of a less flexible cancellation policy which I will break down in detail below.

Photo showing different prices of rental car
Going with the Pay Now option will save you money.

Hertz prepaid (Pay Now) cancellation fees

Cancelling 24 hours within booking 

  • If you cancel your Hertz booking before 24 hours after your booking and your pick-up time has not occurred yet then you can cancel the booking for no penalty.

This is very similar to how airlines allow you to cancel for no fee within a 24 hour window. As long as your pick up time is more than 24 hours out you can always take advantage of this. However, if you wait longer than 24 hours then you will have to pay certain fees depending on when you cancel.

Cancelling 24 hours before pick up time

  • If you cancel your Hertz booking 24 hours or more before pick up time, you will have to pay a $50 cancellation fee. 

So if your trip was still a month away and you canceled later than 24 hours after booking, you would be subject to this $50 cancellation fee.

Screenshot showing breakdown of cancellation policies
Canceling after 24 hours will result in a hefty cancellation fee.

If the daily rate for your rental is lower than $50 then that will be your cancellation fee. For example, I found a booking for $45.73 per day and the cancellation fee was that same amount because the daily rate is lower than $50. 

Breakdown of hertz cancellation fees
Cancellation fees will match the daily rate if the rate is below $50.

Cancelling within 24 hours before the pick up time

  • If you cancel your Hertz booking within 24 hours before the pick up time then you will have to pay the day rate of the rental 

So if you had a rental scheduled for noon the next day and you cancel at 9 PM the night before then you will likely have to pay the day rate of the rental. So if the daily rental rate is $90, you’ll be stuck with a $90 cancellation fee. 

 Again, if the daily rate is $50 or below, then this cancellation fee will be the same as the fee above. 

No-show

If you end up simply not showing up to pick up your rental car, then you will have to pay the entire rental fee. So it is always recommended that you simply call in to cancel to avoid the high fees of a no-show. 

Also, if you choose to end your rental short you will likely have to pay for the full amount. So for example if you booked a five day rental and only used it for three days you would still likely have to pay for the last two days if you had a prepaid booking.

Exceptions 

In some cases you can get the cancellation fee waived, such as when someone traveling with you is sick and you’re unable to take the trip with the car. In cases like that, simply contact Hertz and inquire about getting the fees waived (you might need to show documentation in some cases). 

If you purchased your car rental with a credit card that has travel insurance, you can get reimbursed for these pre-paid car rental expenses. 

Modify/Changes

If you end up making changes to your prepaid bookings then you will be responsible for the difference in price between your old booking and the new booking.

Possible changes that could incur a fee include changes to: 

  • Drop off location
  • Pick up date and time
  • Drop off time and date
  • Vehicle group
  • Airline and flight number
  • NeverLost
  • Child seats
  • All other additional products

You can make these changes online or simply by calling in. If you are trying to monitor the price of a rental car then I would recommend you to look into this website. You will be able to track the price of your booking and get alerts if there is a price drop. 

  • Tip: Something else to be aware of when it comes to prepaid bookings is that you need to have the credit card information and driver match at the time of rental. If you show up with a renter whose name is not on that credit card then you may not be able to take advantage of the special savings for a prepaid booking.

Tip: Use WalletFlo for all your credit card needs. It’s free and will help you optimize your rewards and savings!

Hertz Pay Later cancellation fees (pay at the counter)

There are no cancellation fees for Pay Later bookings with Hertz.

This means that you can make a car rental booking and never even show up and you should not be charged anything (they probably won’t even have your credit card information). With that said, they do request for you to cancel at least one day prior to the trip to help free up inventory for other customers.

Some people have reported that a pop-up window has showed up when they try to make a Pay Later looking and that the pop up window shows some cancellation fees (which are sometimes cheaper than the standard Pay Now cancellation fees).

This could be more common in high demand time frames or perhaps when dealing with higher end vehicles. It also could be more common in other destinations such as Europe. For example one person received the following message upon making a Pay Later booking:

NO SHOWS / LOST RENTALS – If you pay at location, fail to cancel your reservation and do not collect the vehicle on the pick up date, we reserve the right to make a No Show / Lost Rental Charge of EUR 65.00, GBP 65.00 (or the equivalent in the destination currency, exclusive of VAT) which recovers our administration costs. This will be taken from the credit card you used to make your booking. Currently applicable only to rentals in Europe and where the reservation for that rental was also made in Europe or in the United States.

So keep an eye out for that just in case.

Hertz customer service phone number

If you have any questions about the cancellation policy, you can always contact Hertz customer service at this phone number: 1(800)654-4173.

Hertz Gold Members

According to a Hertz agent I spoke with, Hertz Gold members don’t get any special benefits regarding cancellation. However, if you have status with Hertz it wouldn’t hurt to ask to get the cancellation fees waived because you never know what they might do.  

If you are planning on making a car rental with Hertz then you should look into their loyalty program and sign up for it.

Hertz states, “Hertz Gold Plus Rewards numbers cannot be added to an existing reservation online.” So you will want to add your Hertz Gold number at the time of booking for your convenience (they can probably do it via phone). 

With Hertz Gold status, you might be able to take advantage of some perks like special upgrades and better selection of vehicles.

For example, here are some of the benefits offered by the top-tier status:

  • Confirmed vehicle availability of Standard Equipment Economy through Full-Size 4 door vehicles in the U.S. and Canada with a minimum 48 hour advance reservation.
  • Confirmed vehicle one-car-class upgrade available at all participating locations in the U.S., Canada and select European locations. 
  • 25% bonus on Hertz Gold Plus Rewards Points.
  • 675 Rewards Points after every 15 qualifying rentals.

Read more about this elite status here.

Final word

Cancellation fees for rental cars are not nearly as strict as they are for hotels and airfare. With both of those type of bookings you can be forced to cover the entire cost of the ticket or booking if you choose to cancel a prepaid booking. Luckily with the rental car company Hertz you can avoid the fee entirely or simply pay a small amount when you cancel. 

Delta Airlines Flight Change and Cancellation Guide [Coronavirus 2020 update]

Delta Airlines might be known for their great on-time performance and service, but Delta is definitely not known for their generous change and cancellation policies. You will often face fees and restrictions with changing or canceling tickets.

In this article, I will discuss Delta Airlines change and cancellation policies for basic economy, refundable, and non-refundable tickets for main cabin, comfort+, first class, premium select, and Delta One seats. I will then show you step-by-step how to make a change your Delta flights and how to cancel your flights.

Delta Airlines flight change policy

Below are the change policies and change fees for Delta Airlines.

Time periodBasic Economy FareNon-Refundable TicketRefundable/Flex Table
During 24 Hour Risk-Free Cancellation PeriodNo Charge + Fare DifferenceNo Charge + Fare DifferenceNo Charge + Fare Difference
After 24 Hour Risk-Free Cancellation PeriodNot Permitted$200-500 + Fare DifferenceNo Charge + Fare Difference
Within 24 Hours of Flight DepartureNot PermittedFrom $75 when availableFrom $75 when available

Update: Delta eliminated change fees for travel within the domestic U.S., Puerto Rico and U.S. Virgin Islands in Delta’s First Class, domestic Delta One, Delta Premium Select, Delta Comfort+ and Main Cabin, with the exception of Basic Economy tickets. 

Tip: Use the free app WalletFlo to help you travel the world for free by finding the best travel credit cards and promotions!

24-Hour Risk-Free Cancellation/Change

Any ticket is eligible for free changes and cancellation within 24 hours of the flight purchase date.

 Basically, Delta holds the ticket for 24 hours and then charges you once the 24 hours is up. Therefore, your purchase will post to your credit card statement with a 24 hour delay. However, Delta will hold the funds on your credit card.

This means if you buy the ticket on December 14th at 7:00pm, you have till December 15th at 11:59pm to change/cancel (or also defined as midnight as it quotes in the terms and conditions.)

Cancellation request must be made by midnight of the day after the eTicket is purchased or midnight of the departure date of the first flight, whichever comes first. Cancellation request must be made before travel commences for the first flight. Available only for eTickets purchased at the time of reservation through Delta ticket offices and airport ticket counters, Reservation Sales, or at delta.com.

This could give you a little more than 24 hours to change or cancel your ticket made directly through Delta. Do note, tickets made through travel agencies like Expedia, Priceline, Orbits, etc. will have to go through the travel agency’s 24 hours change and cancellation policy.

Prices

Fees will be per passenger for the whole itinerary.

Basic economy tickets aren’t permitted to change tickets 24 hours past the purchase of the ticket.

Non-refundable tickets change fees can range from $200 to $500 depending on the location you’re traveling to. Plus, the price difference. Same-day flight changes fees are $75. (Same-day change fee is waived for Gold, Platinum, and Diamond Medallions.)

  • International ticket change fees range from $200 to $500 (the fee depends on the length of the flight, location, and type of fare)

Refundable tickets have no change fees, but you will still need to pay the price difference. Same-day flight changes fees are $75. (Same-day change fee is waived for Gold, Platinum, and Diamond Medallions.)

Award tickets change fees is a flat fee of $150. (The fee is waived for Platinum and Diamond Medallions.)

Deadline

Basic economy tickets changes must be made within the 24-hour risk-free cancellation/change policy. Otherwise, you aren’t allowed to make any more changes.

Non-refundable tickets changes without fees must be made within the 24-hour risk-free cancellation/change policy. Changes made past 24 hours of the ticket purchase are subject to change fees. Changes within 24 hours of the departure are only eligible within the US, Puerto Rico, and US Virgin Islands.

Refundable tickets changes can be made anytime until 24 hours before the departure of your flight. Changes within 24 hours of the departure are only eligible within the US, Puerto Rico, and US Virgin Islands.

Award tickets, changes can only be made at least 72 hours in advance of the departure or return of the flight.

Price changes

Flight changes will be subjected to price differences if the value of the new ticket is higher than the original, no matter if you have a refundable or non-refundable ticket, you will have to pay the difference in ticket value. Ticket values that are less in price than the original ticket value, you will receive as an eCredit if your ticket is non-refundable. Refundable tickets will receive a refund of the fare difference.

For example, if you hold a refundable ticket that originally cost $500 and change the flight that now costs $400, you will be refunded $100. However, if you change the flight that costs $600, you will be charged $100 since the value of the new ticket is higher. (The same concept applies to non-refundable tickets, but you have to take into account the change fees.)

Delta Airlines cancellation and refund policy

Like above, Delta Airlines isn’t pursuing cheap cancellation fees. Delta cancellation and refund policies are similar to Delta’s change policy. Therefore, some will be repetitive.

Time PeriodBasic Economy FareNon-Refundable TicketRefundable/Flex Ticket
During 24 Hour Risk-Free Cancellation PeriodNo ChargeNo ChargeNo Charge
After 24 Hour Risk-Free Cancellation PeriodNot PermittedRemaining Value Minus $200-$500 Cancellation Fee*Refundable
Within 24 Hours of Flight DepartureNot PermittedRemaining Value Minus $200-$500 Cancellation Fee*Refundable

*Remaining value gets refunded as eCredit

24-Hour Risk-Free Cancellation/Change

Any ticket is eligible for free changes and cancellation within 24 hours of the flight purchase date. Basically, Delta holds the ticket for 24 hours and then charges you once the 24 hours is up. Therefore, your purchase will post to your credit card statement with a 24 hour delay. However, Delta will hold the funds on your credit card.

This means if you buy the ticket on December 14th at 7:00pm, you have till December 15th at 11:59pm to change/cancel (or also defined as midnight as it quotes in the terms and conditions.)

Cancellation request must be made by midnight of the day after the eTicket is purchased or midnight of the departure date of the first flight, whichever comes first. Cancellation request must be made before travel commences for the first flight. Available only for eTickets purchased at the time of reservation through Delta ticket offices and airport ticket counters, Reservation Sales, or at delta.com.

This could give you a little more than 24 hours to change or cancel your ticket made directly through Delta. Do note, tickets made through travel agencies like Expedia, Priceline, Orbits, etc. will have to go through the travel agency’s 24 hours change and cancellation policy.

Prices

Fees will be per passenger for the whole itinerary.

Basic economy tickets cancellations after 24 hours the purchase of the ticket aren’t permitted.

Non-refundable tickets cancellation fees can range from $200 to $500 depending on the location you’re traveling to.

  • Domestic ticket cancelation fees are a flat $200 (within the 50 US, Canada, Puerto Rico, and US Virgin Islands)
  • International ticket cancellation fees range from $200 to $500 (the fee depends on the length of the flight, location, and type of fare)

Refundable tickets have no cancellation fees.

Award tickets cancellation fees are a flat fee of $150. (The fee is waived for Platinum and Diamond Medallions.)

Deadline

Basic economy tickets cancellations must be made within the 24-hour risk-free cancellation/change policy. Otherwise, you aren’t allowed to cancel your ticket.

Non-refundable tickets cancellations without fees must be made within the 24-hour risk-free cancellation/change policy. Cancellations made past 24 hours of the ticket purchase are subject to cancellation fees.

Refundable tickets cancellations can be made anytime before the departure of your flight.

Award tickets, cancellations can only be made at least 72 hours in advance of the departure or return of the flight.

Refunds

Non-refundable tickets refunds are issued as a credit. Therefore, you can only use it with Delta, similar to how one would use a gift card. You can access your eCredits here.

Refundable tickets refunds are issued as a refund to your payment method. If you used a credit card, the refund would go back to your credit card.

If you have any trip extras or seats that you have purchased as add-ons, some of those will not be refunded, and it depends on each itinerary.

No show and missed flights

Luckily if you do not show up or miss your flight on non-refundable or refundable tickets, you will automatically get the remaining credit of the flight you missed, minus a cancellation fee that is only for non-refundable tickets. (Basic economy tickets will not be refunded.)

For example, you missed the return flight of your non-refundable round-trip itinerary. The cost of the round-trip ticket was $1500, but you only missed the return. Therefore, you will get half of the total value of the ticket and minus the cancellation fee of $200. $1500 divided by two equals $750. Then minus the cancellation fee of $200. The credit you get to your Delta account will equal to $550 and can be used 1 year from the original travel date.

Related: Delta boarding policy explained

Coronavirus 2020 update

  • The change fee waiver has been extended for all flights purchased through December 31, 2020.
  • Tickets purchased between March 1 and December 31, 2020, can be changed without a change fee or Award redeposit fees for a year from the date you purchased it.
  • Delta is “waiving change fees and Award redeposit fees providing greater flexibility to travel using eCredits through December 31, 2022, for customers who purchased their ticket before April 17, 2020, and are scheduled to travel through March 31, 2021.” 
  • Delta is committed to blocking the selection of middle seats and limiting the number of customers on flights through January 6, 2021

Read about the latest changes here.

Delta Airlines same-day flight changes policy

Within 24 hours of the original departure of your flight, you are able to change your flight to an earlier flight on the same-day. Same-day changes are only available when flying within the US, Puerto Rico, or the US Virgin Islands.

Same-day flight changes are only available with non-refundable or refundable tickets in any cabin. Basic economy tickets cannot have same-day flight changes.

The fee is $75 for same-day confirmed and same-day standby changes to tickets. Same-day changes are subject to availability for seats in the same cabin. Doing same-day changes won’t always work.

For example, changing to earlier flights aren’t possible all the time as there might not be an earlier flight or no seats available. However, if there are multiple flights from the airport and you want to change to an earlier flight, the chances are better especially on less business traveled days.

I recommend checking how many seats are available on earlier flights.

The good thing about same-day changes is the fact that you will only be charged the fee if you get a seat. If there is no availability you won’t be charged for being on same-day standby.

How to change a Delta flight online

Log in to your account. You will be redirected to Delta’s homepage.

Select “My Trips” from the top, and your next upcoming flight will show. If you have more than one flight that is upcoming and you don’t see it, you can select “view all trips” on the lower left-hand corner.

Select “view trip details” to take you to your reservation. (If you’re not logged in, you can search for your flight by your confirmation, credit/debit card, or ticket number.)

What you would see while logged into your account.
What you would see if you weren’t logged into your account.

Once on the trip details page, you will select “modify flight” to make any changes to the flight.

On the modify flights page, you will be shown the options of changing the flight and canceling the flight. Both will display the corresponding fees that are associated with the flight you want to modify. Since we want to change the flight, you will select “start flight change”.

You are now able to select one flight, all flights, or add a flight onto the same itinerary. Then you are able to edit the airports and dates if needed. There is even an option to purchase refundable tickets instead of purchasing non-refundable tickets.

Do note, you aren’t able to change names. To change names go back to the trip details page and edit the names. If you cannot change the names under trip details, contact Delta Airlines at +1 800-221-1212.

Once you select the new flights, your new itinerary will be generated with the prices per passenger and the total. New flights subtracted from the original fare.

You will need to provide a method of payment like credit/debit, gift card, or eCredit and at this time you can select seats. Once you have verified all the changes, click “complete change” and you will be all set.

You will instantly receive an email confirming the changes and the changes will show up in your trip details.

Tip: Use WalletFlo for all your credit card needs. It’s free and will help you optimize your rewards and savings!

How to cancel a Delta flight online

Log in to your account. You will be redirected to Delta’s homepage. Select “My Trips” from the top, and your next upcoming flight will show. If you have more than one flight that is upcoming and don’t see it, you can select “view all trips” on the lower left-hand corner.

Select “view trip details” to take you to your reservation. (If you’re not logged in, you can search for your flight by your confirmation, credit/debit card, or ticket number.)

What you would see while logged into your account.
What you would see if you weren’t logged into your account.

Once on the trip details page, you will select “modify flight” to make any changes to the flight.

On the modify flights page, you will be displayed with the options of changing a flight and canceling a flight. Both will show the corresponding fees that are associated with the flight you want to modify. Since we want to cancel the flight, you will select “start flight cancellation”.

Notice how there are no fees? There will be no fees if you cancel or change within 24 hours of your ticket purchase or if you have a refundable ticket.

On the next page, it will list the flight(s) that are on the itinerary you want to cancel. You will press “cancel” or “request refund” depending on your type of ticket.

Example of a refundable ticket.
Example of a non-refundable ticket.

On the next page, you will be presented the flight information again with the ability to select passengers tickets you want to cancel or keep. It will also display the fee associated with the cancellation or if you’re eligible for a free cancellation and refund. To cancel the flight, you will select “cancel trip” or “request refund”.

Do note, the fee is per passenger.

You will instantly receive an email with the cancellation confirmation. You can also check your receipt under “My Receipts” in your Delta account.

Canceling or changing a Delta flight on the phone

You can make changes or cancel a flight over the phone with Delta.

  • General Sales and Service +1 800-221-1212
  • SkyMiles Members +1 800-323-2323
  • Ticket Refunds (Mon-Fri 8am – 7am ET) +1 800-847-0578
  • Hearing & Speech Impaired (TDD) +1 800-831-4488

How to get Delta fees waived

Update: Delta eliminated change fees for travel within the domestic U.S., Puerto Rico and U.S. Virgin Islands in Delta’s First Class, domestic Delta One, Delta Premium Select, Delta Comfort+ and Main Cabin, with the exception of Basic Economy tickets. 

Delta is one of the most lenient airlines to get fees waived no matter if you’re holding status or not.

If you have a specific reason to cancel the flight like you or an immediate family members death or sickness, Delta will waive the fees.

You might have to provide proof. If you don’t fall into either of those categories above, you can call Delta and request the fees to be waived. That will usually be up to the representative’s digression, but sometimes they waive the fees for being nice and having a good reason.

If you don’t fall into one of those reasons, Medallion members can get certain fees waived. Platinum and Diamond Medallions have award redeposit/reissue fees waived. Being able to not pay award tickets fees for cancellations or changes is a really nice benefit to be flexible. Gold, Platinum, and Diamond Medallion have same-day confirmed and standby fees waived.

Third-party ticket change or cancel

If you bought your flight through a vacation or hotel package and want to change/cancel the ticket. Then, additional fees may apply.

The third-party ticketer might charge an extra fee. If you change or cancel the ticket directly with Delta and not the third-party ticketer, you will be charged an extra $50 on top of the original change/cancellation fees.

Additional Delta Airlines tips

If you love flying Delta Airlines and have a stash of SkyMiles, then you should check out my 15 best ways to redeem Delta SkyMiles. In that article, I talk about some of the best ways to use SkyMiles and where it can take you.

If your flight is delayed and need compensation, check out Daniel’s article on flight delay compensation for US carriers like Delta.

Final word

With airlines raising and implementing new fees each year, these fees and policies for changing flights or canceling them will become stricter. While I don’t change flights much, it only takes one flight that you need to cancel and realize you still have to pay a giant fee on top of the ever so growing airline ticket prices.

This article was originally published by Steve Smith.

United Airlines Flight Change Fees & Policies (Same Day) [2020]

Sometimes your plans change or the unexpected happens and you need to make a modification to your flight dates and booking. Unfortunately, in many cases this requires you to shell out some serious cash just to make a simple change. However, there are some ways to reduce your change fees or even avoid them altogether depending on your situation.

In this article, I will tell you everything you need to know about United Airlines flight change fees and the special rules and restrictions that apply as well as some of the policy exceptions. I’ll also talk a little about same-day changes and how that process works. 

Update: I also have the latest update from United Airlines regarding change fees and the coronavirus.

What is the United Airlines flight change fee?

United Airlines will allow you to change certain eligible flights but if your fare is not unrestricted you will be forced to pay a fee that will depend on your route. Most flights will not allow you to make a change for free. 

For domestic flights, you will likely be paying about $200 for the flight change and for some United international flights you could be paying up to $400. 

Reservations that are eligible to be changed can be changed online or through the United mobile app by selecting “Change flight” from the reservation. You will see any applicable fare difference and/or change fees when you search for new flights

By the way, if you’re looking to cut down on your travel fees, consider getting a card like the Capital One Venture Rewards Credit Card. It offers an early spend bonus worth $500 in travel after meeting the minimum spend and is great to cancel out all sorts of travel expenses.

Tip: Use WalletFlo for all your credit card needs. It’s free and will help you optimize your rewards and savings!

Basic economy restriction

If you have purchased a basic economy ticket you will not be allowed to make changes to that itinerary. Basic economy tickets are the cheapest type of tickets but they also come with the fewest amount of benefits (no free carry-on, etc.) and other restrictions.

Therefore, you always want to be careful about purchasing a basic economy fare, taking a full look at what you might be missing out on.

United 24 hour exception

If you have booked a flight that is seven days away from departure, you will be able to cancel your United flight for free or make a change to it with no fee as long as you do so within 24 hours of booking. 

Here is exactly what Unites states: 

Under our 24-hour flexible booking policy, if your ticket was purchased through United in the last 24 hours and you completed your purchase one week or more before the original scheduled departure flight, it may qualify for waiver of change or cancellation fees.

Basic economy tickets are also allowed this type of 24 hour refund.

If your airline ticket is eligible for the 24 hour cancellation policy, then you should be able to cancel your flight free of charge online by simply going to the Manage Reservation section. 

Requests for refunds will be credited back in the original form of payment, with the exception of purchases made with a United Gift Certificate, which will be credited back in the form of electronic travel certificates.

How to get the change fee waived

In certain instances, you can’t avoid the change fee that United Airlines will impose. Here are some of the exceptions that United allows for when getting the change fees waived:

In the event that your travel plans change as a result of illness or jury duty, you will be required to pay the applicable change fee at the time of that change. Once this change fee is applied, you may submit a request to have the fee refunded.

In order to get the change fees refunded you will need to submit the necessary documentation. And here is the type of documentation that you will need to submit:

Illness situations:

Change fee refunds require a letter (on letterhead) from a licensed physician confirming that travel was not recommended due to the customer’s illness. Ticket refunds require a letter (on letterhead) from a licensed physician confirming that travel was not recommended within the validity of the ticket (one year of ticket’s issued date) due to illness. If the request is due to the illness of an immediate family member, the request must contain the family member’s name and relationship to you.

Jury duty refund requests:

Refunds require a copy of the jury summons. The letter from your doctor does not have to be very long at all. I recently got some change fees refunded with a doctor’s letter and this is what the doctor’s letter looked like: [Letterhead][Doctor’s contact information][My contact information]Date of service: To whom it may concern:Daniel is a patient under my care for a recent illness. The illness prevented him from traveling on his scheduled itinerary from [blank to blank] per my instructions. Please let me know if you have any questions.Sincerely,[Doctor signature]

So just make sure that there is a connection between your illness and your instructions not to travel. 

United 737.

Coronavirus 2020 update

If you’re scheduled to travel now through April 30, 2020 – domestically or internationally, to any destination – and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket

How to request a change fee refund

If you would like to request a United Airlines refund then you can do that here. You will need to supply some basic contact information and then you will need to enter some of your flight details, such as your eTicket number or Reservation number. You can often find these in the emails that United sent you. 

You will then need to explain the reason for your refund request. When I requested my refund I just provided a simple explanation of what happened. For example I simply put:

“I was scheduled to take flight X on X day. However, due to an illness I was not able to take that flight and was forced to make a change. I am now requesting a refund for the associated change fee.”

You will then need to upload your document. Only the following file types will be accepted: .doc, .docx, .jpeg, .png, .xlsx, .xls, .pdf, .txt, and .csv. File size should not exceed 2 MB. It can take up to seven business days for them to process your request. Also, the refund should hit your credit card statement within one billing cycle. 

If you want to read more about getting refunds for different types of United purchases you can do that here.

Customer service phone number

If you have any questions about pursuing a refund or a change fee then you can reach out to United customer service — their phone number is: 1-800-UNITED-1 (1-800-864-8331).

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United same-day changes & fees

If you are needing to make a change to your itinerary and you are very close to the departure date, then you might be able to make a change at a reduced rate or perhaps even for free depending on your elite status.

Here are the fees for United same-day changes:

Membership level 
Service charges
MileagePlus non–Premier members$75
MileagePlus Premier Silver members$75
MileagePlus Premier Gold members$0
MileagePlus Premier Platinum and MileagePlus Premier 1K members
$0

In order to make same-day changes for United Airlines flight, you will need to abide by the following restrictions:

Only United flights 

The itinerary must be operated by United or United express and also your ticket number must begin with 016.

Origin and destination

Changes are only available for that the exact origin and destination airport. The connection points may be changed however provided that the new routing is permitted by the type of fare that you purchased. 

So this means that if your original flight had a connection in Houston but your desired flight will have a connection in Chicago this could be possible as long as the type of fare that you purchased permits it. 

If your itinerary has three or more flights and you want to make a change that can only be confirmed by calling the United Customer Contact Center or by speaking with a United representative at the airport.

Note: You may not change routing when standing by.

If you want to change the departure or arrival airport then you will likely be subject to the standard change fees. 

Time restrictions 

The option to make a same-day flight change will be available within 24 hours before your originally scheduled flight. Keep in mind that the requested flight must be departing within 24 hours from the time the request is made and can include any fare class though you will be required to pay the difference in fare. You also must make all changes prior to your original scheduled flight.

This means that it could be possible to change your flights to the day before or even after your original flight so long as you do so within the specified time period. 

  • When the original ticketed fare class is available on the requested flight within 24 hours of departure, the same-day flight change fee (instead of the change fee stated in the fare rules) will apply.
  • When the original ticketed fare class is not available on the requested flight within 24 hours of departure, the same-day flight change fee (instead of the change fee stated in the fare rules) will apply, as well as any additional payments or refunds for the difference in fare.

Standy request 

If there are no seats available in the purchased fare class, you can still standby. In such a case the same day change fee will apply but you will not be charged unless you are actually assigned a seat on your alternate flight.

When choosing to do a standby you are not allowed any changes in routing. You can make a standby request on the day of departure at an airport kiosk or with a United representative at the airport. And once you are added to this standby flight list you can check your real-time status here or on a mobile device.

You cannot avoid the same day change discounted fee by doing a standby unless you have a ticket that has no penalties for making changes or you are standing by do to involuntarily due to a flight irregularity.

Upgraded tickets will automatically be added to the upgrade standby list at your applicable upgrade priority. 

Check-in and checked baggage

If you have already checked in for your original flight it is still possible to make a same day flight change. 

If you had already checked a bag on your original flight then you will need to complete any change requests at least 60 minutes before your new fights departure in order to allow United Airlines sufficient time to move your baggage over to the new flight.

Same-day changes to award tickets

The same day change fee does apply to award tickets as well. However, you can avoid these fees if you are a United MileagePlus Premier member at the Gold level or above.

Final word

United has some pretty standard change fees. I’ve had to deal with getting refunds for change fees on a couple of occasions and each time the process was pretty painless so hopefully it will not be difficult for you. 

Frontier Airlines Cancellation & Change Policy Guide [2020]

Frontier is like any other low-cost airline in the USA where the cheap tickets are set up to be à la carte for seat selection, baggage, and priority boarding. However, Frontier probably has one of the best change and cancellation policies of any airline in the USA right behind Southwest.

In this article, I will explain Frontier Airlines’ generous change and cancellation policy in detail and then I will show you how to change or cancel a flight, step-by-step. 

Updated September 18th to reflect the new cancellation policy.

Frontier Airlines flight change policy

Frontier has a generous change policy, especially if you’re someone that loves to book months before the flight. As you can see below, Frontier has a better and cheaper change policy than most other airlines:

 Regular ticketThe WORKSAward ticket
Within 24 hours after initial purchase (made 7 or more days before departure)$0$0$0
60 days or more prior to departure$0$0$0
59 to 14 days prior to departure$49$0$0
13 days to 8 days prior to depature$119$0$0
Within 24 hours after initial purchase (made less than 7 days before departure)$119$0$99
Within 7 days of departure (including same-day standby)$119$0 ($119 for same-day)$99

The WORKS bundle can cost you a hefty penny. Sometimes the price is less than $100 and sometimes it’s more than $100. Each route will determine the price. It can be very valuable to some, but only if you need everything included like carry-on, a checked bag, seat selection, priority boarding, free changes, and refundability.

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24-Hour risk-free Cancellation/Change

Tickets purchased seven days (168 hours) or more before the scheduled departure date are eligible for free changes and cancellations within 24 hours of the flight purchase date. Frontier holds the ticket for 24 hours and then charges you once the 24 hours are up. Therefore, your purchase will post to your credit card statement with a 24-hour delay. However, Frontier will hold the funds on your credit card.

Tickets purchased less than seven days (168 hours) before scheduled departure date aren’t eligible for free changes or cancellations.

This could give you a little more than 24 hours to change or cancel your ticket made directly through Frontier, only if you booked your flight seven days or more before the departure date. Tickets made through travel agencies like Expedia, Priceline, Orbits, etc. will have to go through the travel agency’s 24 hours change and cancellation policy.

Prices

Fees will be per passenger for the whole itinerary unless noted.

Regular tickets change fees are $0 for 0 days or more before departure, $49 for changes made 59 to 14 days prior to departure, and $119 for changes made 13 days or less prior to departure. Same-day standby/change will also be $119.

The WORKS tickets have no change fees until 24 hours before departure, which will then occur a $119 change fee for a same-day standby/change.

Award tickets change fee is $99 for modifications made seven days or less. For changes before eight days or more prior to departure, the change fee will be $0. Modifications can only be done over the phone.

Deadline

Regular tickets changes made within 24 hours and greater than seven days will be free. Changes made 60 days or more prior to departure will be free. Changes made 59 days or less prior to departure will be subject to a fee.

The WORKS tickets changes made anytime before 24 hours prior to departure will be free. Changes made within 24 hours prior to departure will be subject to a fee.

Award tickets changes made eight days or more prior to departure will be free. Changes made within seven days prior to departure will be subject to a fee.

Price changes

Flight changes will be subjected to price differences if the value of the new ticket is higher than the original of a regular ticket or award ticket. You will have to pay the difference in ticket value. Ticket values that are less in price than the original ticket value will receive a credit called Frontier credit.

For example, if you hold a regular ticket that originally cost $500 and change the flight that now costs $400, you will be credited $100. However, if you change the flight that costs $600, you will be charged $100 since the value of the new ticket is higher. (The same concept applies to the WORKS ticket, but instead of credit you get a refund to the original payment method.)

  • Related reading: Check out the full review of the Frontier Airlines World Mastercard!

Frontier Airlines cancellation and refund policy

Frontier cancellation fees are mostly the same price as their change fees, except for the award ticket redeposit fees. The WORKS is the only way to get a fully refundable ticket with Frontier.

 Regular ticketThe WORKSAward ticket
Within 24 hours after initial purchase (made 7 or more days before departure)$0$0$0
60 days or more prior to departure$0$0$75
59 to 14 days prior to departure$49$0$75
13 days to 8 days prior to depature$119$0$75
Within 24 hours after initial purchase (made less than 7 days before departure)$119$0$75
Within 7 days of departure (including same day standby)$119$0 ($119 for same-day)$75

24-Hour risk-free Cancellation/Change

Tickets purchased seven days (168 hours) or more before the scheduled departure date are eligible for free changes and cancellations within 24 hours of the flight purchase date. Frontier holds the ticket for 24 hours and then charges you once the 24 hours are up. Therefore, your purchase will post to your credit card statement with a 24-hour delay. However, Frontier will hold the funds on your credit card.

Tickets purchased less than seven days (168 hours) before scheduled departure date aren’t eligible for free changes or cancellations.

This could give you a little more than 24 hours to change or cancel your ticket made directly through Frontier, only if you booked your flight seven days or more before the departure date. Tickets made through travel agencies like Expedia, Priceline, Orbits, etc. will have to go through the travel agency’s 24 hours change and cancellation policy.

Prices

Fees will be per passenger for the whole itinerary unless noted.

Regular tickets cancellation fees are $0 for 60 days or more before departure, $49 for changes made 59 to 14 days prior to departure, and $119 for changes made 13 days or less prior to departure. Same-day cancellations will also be $119.

The WORKS tickets have no cancellation fees until 24 hours before departure, which will then occur a $119 cancellation fee for a refund.

Award tickets don’t have any cancellation fees, but there is a fee for redepositing the miles into your account for $75.

Deadline

Regular tickets cancellations made within 24 hours and greater than seven days before departure will be free. Cancellations made 60 days or more prior to departure will be free. Cancellations made 59 or less prior to departure will be subject to a fee.

The WORKS tickets cancellations made anytime before 24 hours prior to departure will be free. Cancellations made within 24 hours prior to departure will be subject to a fee.

Award tickets cancellations made anytime after the 24 hours cancellation window will be subject to an award redeposit fee.

Refunds

Regular tickets refunds are issued as Frontier credit for future flights. Therefore, you can only use the credit for Frontier Airlines in the name of the passenger that the credit was issued to.

The WORKS tickets refunds are issued back to the original payment method. Therefore, if you used a credit card to purchase a WORKS bundled ticket, your credit card will be refunded when you request a refund.

Award tickets miles would be re-deposited back into your account and if you’re eligible any fees charged at booking will be refunded.

No show and missed flights

Frontier Airlines doesn’t have an official no show policy, which means if you don’t show up for your flight, your ticket is gone and cannot be used ever again. You will not get any credit back from the ticket, or you will not get another ticket for a later flight. Of course, agents have the power to rebook you on a later flight with a valid excuse.

Frontier Airlines same-day standby for earlier or later flights

When flying on a regular or the WORKS bundled ticket, you can do a same-day standby for an earlier flight at the airport or call Frontier reservations before arriving at the airport for a confirmed seat on a later flight. The fee is $119 for same-day standby and changes. For Frontier Elites, same-day standby fee is waived.

For award tickets, you have to call in before the flight to make sure there is availability for same-day confirmed changes. The fee is $99, but elites have the fee waived.

Remember, standby is subject to seats being available. So, be aware some flights might not have any seats available.

Same-day standby to alternative airports

If you wish to do same-day flights to alternative airports, you can do so from the list down below. That means if you want to fly into another airport the same day and they are listed in the same bullet down below, you can do so.

For example, if my original destination airport was Orlando (MCO), but I prefer Tampa (TPA), I could change the same day as they are alternative airports, or also known as sister cities.

  • Birmingham (BHM) and Huntsville (HSV)
  • Bloomington (BMI) and Chicago O’Hare (ORD)
  • Boston (BOS), Bradley (BDL) and Providence (PVD)
  • Boston (BOS), Portsmouth (PSM) and Portland, ME (PWM)
  • Charleston (CHS) and Myrtle Beach (MYR)
  • Charleston (CHS) and Savannah (SAV)
  • Charlotte (CLT) and Raleigh-Durham (RDU)
  • Chicago Midway (MDW), Chicago-O’Hare Airport (ORD), Chicago Rockford (RFD), Dane County (MSN) and Milwaukee (MKE)
  • Cincinnati (CVG) and Louisville (SDF)
  • Colorado Springs (COS) and Denver (DEN)
  • Columbus (CMH) and Cincinnati (CVG)
  • Fort Lauderdale (FLL), West Palm Beach (PBI) and Miami (MIA)
  • Fort Myers (RSW) and Sarasota (SRQ)
  • Harrisburg (MDT), Trenton (TTN) and Philadelphia (PHL)
  • Long Island (ISP), Newark (EWR), Trenton (TTN), Philadelphia (PHL) and LaGuardia (LGA)
  • Los Angeles (LAX) and Orange County/Santa Ana (SNA) and Ontario (ONT)
  • Madison (MSN) and Milwaukee (MKE)
  • Ontario, CA (ONT) and Palm Springs (PSP)
  • Orange County/Santa Ana (SNA) and San Diego (SAN)
  • Orlando (MCO) and Tampa (TPA)
  • Phoenix (PHX) and Tucson (TUS)
  • San Antonio (SAT) and Austin (AUS)
  • San Francisco (SFO) and San Jose (SJC)
  • Sarasota (SRQ) and Tampa (TPA)
  • Washington-Dulles (IAD), Washington-National (DCA) and Baltimore-Washington (BWI)

How to change a Frontier flight online

From the homepage, you will want to select “my trip/check-in” to show the box to type in your last name and confirmation code. Proceed to the next screen by pressing search.

If there are multiple people on the same reservation (PNR), just use one of the last names and confirmation codes to bring up the trip itinerary.

You will be directed to the trip confirmation page.

On the trip confirmation page, you will see the option to change flights. Select “change flights.”

A popup to the right side of the screen will appear titled “itinerary changes.” If you have more than one flight on your itinerary, you can select one or multiple flights that you wish to change.

To change a flight, you will have to select a flight. Notice the check that now appears with the boxes to change the origin and destination airports along with the date of departure.

Once you input the new information, press “change” to proceed.

On the next page, you will see the flights available. The prices shown are the price of a new ticket and whatever fare difference to your current one will show on the next page.

After selecting your flight, bundle (only perks bundle is available if you didn’t select the WORKS), and other add-ons you will input your payment information. Then fees associated with your changes will be shown. (Refer to the change policy section outlined above.)

When you confirm your changes, you will see your new trip details in your trip confirmation page along with an email sent right away.

Tip: Use the free app WalletFlo to help you travel the world for free by finding the best travel credit cards and promotions!

How to cancel a Frontier flight online

From the homepage, you will want to select “my trip/check-in” to pull up the box to type in your last name and confirmation code. Proceed to the next screen by pressing search.

If there are multiple people on the same reservation (PNR), just use one of the last names and confirmation codes to bring up the trip itinerary.

You will be directed to the trip confirmation page.

On the trip confirmation page, you will see the option to change flights. Select “cancel booking.”

You will be directed to a new page displaying information like fees, if applicable, but I owe no fees as I was canceling the booking made within 24 hours and greater than seven days before departure.

After clicking “confirm changes” you will see your cancel confirmation along with an email sent right away. It will also show any fees you paid if applicable.

Canceling or changing a Frontier flight on the phone

You can cancel or change flights over the phone with Frontier Airlines.

  • Reservations: +1-801-401-9000
  • Assistance for the hearing impaired: 711

How to get Frontier fees waived

There are two ways to get some or all of Frontier fees waived, one is fly enough to become an elite with Frontier or another is purchasing the WORKS bundle at booking.

Elite status

Any level of status can get certain fees waived like same-day confirmed fee and reward redemption fees waived.

All you need is to fly 20,000 qualifying miles or 25 segments to become Elite 20k. Benefits include free seat assignment, priority boarding, free carry-on, family pooling, and stretch seating upgrade at check-in. Some of these benefits do help to make your flight a better one.

The WORKS bundle

As I explained above, the WORKS bundle creates a regular ticket into a refundable ticket and can change the ticket whenever you want. Plus, if you refund the ticket, the original payment method gets refunded. On top of that, the money you spent on the WORKS bundle also gets refunded. Changes and cancellations can be done anytime for free 24 hours or more prior to the flight departure.

In contrast, Frontier’s regular tickets policy is 59 days or more prior to departure free changes and cancellations, but you can only be refunded in the form of Frontier credit for future flights with Frontier.

Third-party ticket change or cancel

If you bought your Frontier flight through a travel agency like Expedia you will have to make changes/cancellations through the travel agency that you purchased the ticket through. Change or cancellations might result in additional fees by the travel agency. I recommend always booking with the airline directly unless a third-party agency has a better price with no added fees.

Frontier baggage policy

If you are new to Frontier, baggage isn’t included in the base fare. So, I suggest you to read our article about baggage fees when flying Frontier Airlines so you know what to expect.

Final word

When it comes to cancellation and change policies, Frontier is surprisingly relaxed and not price gouging you compared to the likes of Delta or Alaska. Even their elite program has fee waivers for certain fees that do come in handy. So, I do hope this article helps you better understand Frontier’s policy for changes and cancellations.

Cover photo by Tomás Del Coro via Flickr

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