Brad recently tried to transfer a few thousand SPG points to my account but we got hung up in the process because we realized our addresses didn’t match. This is a big problem when transferring SPG points because there is a 30 day waiting period when changing your address! Luckily, we were able to get around this requirement and here’s how we did it.
Starwood Preferred Guests transfer policy
Their official terms state that:
SPG Members Who Reside at Same Address. In Starwood’s sole discretion, an SPG Member may be permitted to transfer Starpoints in 1000 point increments only from one SPG Member account to another SPG Member account under specific conditions. Generally, Starpoints may transfer if both SPG Members are active, consent to the transfer, and share the same residential mailing address that is not a P.O. Box, APO or SPO address for a minimum of 30 days prior to requesting the transfer.
Our attempt to transfer
Dear Mr. Darnell,
Thank you for your Starpoint transfer request.
Regrettably, due to an address change within 30 days of the request on [my] account, I was unable to process the transfer at this time.
To complete your request, please provide us with a current document such as utility bill, driver license or household bill, showing [my name] and residential address, within 10 business days.
If you are unable to send documentation, you will be required to wait a minimum of thirty days before entering a new transfer request on your SPG account. Be sure to include your SPG number and reference number when replying to us. Our fax number is 1-519-633-3658 or you may email us at internaltransfers@starwoodhotels.com.
We appreciate your participation in the SPG program.
Best Regards,
XXXX
SPG Program Services – Internal Transfers Specialist
Starwood Hotels & Resorts Worldwide
Daniel Gillaspia is the Founder of UponArriving.com and creator of the credit card app, WalletFlo. He is a former attorney turned full-time credit card rewards/travel expert and has earned and redeemed millions of miles to travel the globe. Since 2014, his content has been featured in major publications such as National Geographic, Smithsonian Magazine, Forbes, CNBC, US News, and Business Insider. Find his full bio here.