If you’re denied or not instantly approved for a Chase business credit card, theres a good chance you’ll need to call the Chase business reconsideration line.
Chase recon calls for business credit cards can be much tougher than calls for personal cards.
But don’t sweat it, this article will show you tips on exactly how to get through a Chase Business reconsideration line phone call and give you the phone number to call.
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What is the Chase business reconsideration line?
The Chase Business reconsideration line is your chance to get your business credit card application approved by showing Chase why you need or want the card and verifying facts about your business.
Chase business reconsideration line phone number
The Chase business reconsideration line phone number is: 1-800-453-9719.
The business hours are 8am to 5pm EST, M-F. EST. (Note: this is accurate as of March 22, 2016.)
You should be able to call this number for the following cards:
- Chase Ink Preferred
- Chase Ink Cash
- Chase Ink Unlimited
- United MileagePlus Club Business Card
- United MileagePlus Explorer Business Card
- Marriott Rewards Premier Business Credit Card
- Southwest business credit card
Tip: Check out the free app WalletFlo so that you can optimize your credit card spend by seeing the best card to use! You can also track credits, annual fees, and get notifications when you’re eligible for the best cards!
Should you call?
The general consensus is to not call for the business reconsideration line until you have been denied. There are a few reasons for not calling in….
The thinking is that you’re removing your application from a pool of applications that could be auto approved and potentially allowing the discretion of a banker to determine your credit card fate.
Bank discretion can become a big problem if you have a lot of accounts recently opened, hard inquiries, or any other potentially damaging factors on your credit report, so many like to avoid recon until they’re forced to face it.
Another reason is that a lot of people just aren’t good with answering questions on the fly and might screw up their chances by saying something stupid or something that the bank rep (whether rightly or wrongly) finds suspect.
And finally, the numbers just seem to be against you. I’ve done a fair amount of research (although not exactly scientific in nature) and from what I’ve gathered, calling in appears to not do you any favors in getting approved.
All of the above are legitimate reasons to avoid calling and that’s why my recommendation is to not call reconsideration until you have been denied. At that point, you have nothing to lose and there’s no harm in calling.
What to expect when you call
Every time I’ve called business recon I’ve been greeted almost instantly by a live representative. I give them my social security number and then they look up my file and ask what they can do for me.
I always remain as friendly as possible and just tell them that I want to “inquire into the status of my recent credit card application.”
After some verification questions, they’ll usually put you on hold for a while and then come back, ready to look over your app.
At this point, they may only ask you a few quick questions about your business or they might go into extreme specifics — I’ve encountered both ends of the spectrum with my prior dealings with Chase. Because you don’t know how they are going to come out for you, it’s important to make sure that you’re ready for them.
So here are some things you really need to know.
Know your business
This should be easy for you assuming you’re not trying to game the system with a “business.”
In my first recon call, I was only asked about the name and age of my business but in the second recon call they went in depth about the nature of my business and what in particular I do, sell, etc. It was much more difficult than the first recon call but still not entirely daunting.
They asked such questions as:
- What is your business? (name, legal name, type of organization, etc.)
- Can you describe your industry?
- What products do you sale, how much, etc.?
- How old is your business?
- How long have you been in the trade?
- What is your job title?
- Number of employees?
- Why does your business need this credit card?
I had a memorized one sentence description of my business that I spit out and then just starting to go into detail about what it is I do. All of the business reps I’ve dealt with have been nice but I’ve heard reports of some reps being a bit aggressive and approaching the call like an interrogation.
Know your business figures
This is the portion of the call that most people stumble on because if you’re not prepared for it, then it’s easy to say something contradictory or something that doesn’t sound right.
Remember, these bankers deal with applications all day long and it wouldn’t surprise me if some of them have developed an intuition for identifying applicants who are trying to game the system with their “eMerchandise business” (aka “I sold a watch on eBay two years ago”).
Have figures/charts ready to answer the following questions:
- What is your annual revenue, expenses, and profits?
- Did you pay taxes on that revenue?
- What were your annual revenue, expenses, and profits for the previous year? Year before that?
- Are you currently operating at a profit or loss?
- What is your expected revenue, expenses, profits for the next year? The year after?
- Why do you suspect they will increase or decrease?
Sound like you know what you’re talking about
I think one key to the reconsideration calls is that you need to sound confident.
A true business owner should know his or her business like the back of his or her hand and shouldn’t be stumbling around with basic questions. It really helps to have a cheat sheet on hand when you make the call so you can just spit out the answers needed.
In my experience, the above questions were all that were covered. However, don’t be surprised if they start getting into your recent account history. Chase seems to be doing this more and more with both personal and business cards. So be prepared for some potentially intrusive questioning about why you have so many new accounts.
Verifying your ID for a business card typically involves standard procedures like faxing in a copy of your license or submitting some form of notarized document from a financial institution.
However, in some (I believe rare cases), you might have to submit tax forms and/or business filing documents relating to your business. Hopefully that won’t happen to you but if you’ve done nothing but told the truth you should have nothing to worry about.
If you’re denied
It’s always a good idea to call back and try at least once or twice with a different representative.
Keep in mind that they notate your account when you call back so the reps will likely know that you’ve called once, twice, or more than that, which may affect their attitude towards you. If calling back doesn’t work then you may just have to try again 3 to 6 months down the road.
That’s it for Chase business recon. Just be prepared with a cheat sheet for the above questions and you should be just fine. Oh, and if you’re interested in the Chase Ink+ check out my tips on how to get approved
Daniel Gillaspia is the Founder of UponArriving.com and creator of the credit card app, WalletFlo. He is a former attorney turned full-time credit card rewards/travel expert and has earned and redeemed millions of miles to travel the globe. Since 2014, his content has been featured in major publications such as National Geographic, Smithsonian Magazine, Forbes, CNBC, US News, and Business Insider. Find his full bio here.
thanks for the insightful post – so I am one of the anxiety-ridden folk – after getting a 7-10 day, I was asked to provide address verification (newly leased apartment that doesn’t exist on my CRs yet)
I provided a tax form and was then approved. The card arrived yesterday with a $22k SL (I have really good business credit too), but when I called to activate it, it redirected me to the fraud ops team (I know this because I guess the team wasn’t available and had left for the day) — have you heard of this type of situation before?
couldnt find any info online in regards to the initial activation bringing me to fraud ops? I’m worried that they will grill me as you’ve described and i’ll just sound so nervous that I get my card closed.
Thoughts? Advice? Thank you!
Hey, if you’ve already been approved they will likely only ask you identity related questions. Probably should be ready to field some questions about the biz but I don’t think you’ll have to go through an interrogation. 👍
This article was very helpful in understanding and preparing to call Chase for reconsideration – I was denied for “Business too new” on the same day I applied (2 June 2021). My credit score is 877 and I bank with Chase for my personal banking, and I was opening the business checking/savings accounts that day – a two-hour event (and I was prepared). The denial letter did not provide the reconsideration phone number or any information on that topic.
I called the reconsideration line today (3 June 2021) and I was told they actually just needed more information about the business (not sure why they don’t just ask) – they asked a few of the questions in this article i.e., what is my business, what is my expected annual profit. Then I was placed on hold for application reconsideration review and I was told that I was approved for a $5K credit card. Yay!
Thank you for this article.