Global Entry Interview: What to Bring? [2019]

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Once you’ve filled out and submitted your Global Entry application you should receive your conditional letter of approval (assuming you didn’t raise any red flags). After that, it’s time to schedule a Global Entry interview.

But before you go in to seal the deal, you need to know what to bring to your Global Entry interview. 

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The Global Entry application process.

Global Entry Interview: What to Bring

You will need to bring any documents to the interview that you provided as part of the application.

The following original documents are usually required:

  • The letter inviting you to an interview;
  • A valid passport or permanent resident card. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • Documents providing evidence of residency. Examples are a drivers license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
  • If you are a UK citizen and applied for Global Entry, and you are not a U.S. lawful permanent resident (green card holder) you must bring an original copy of your ACRO Disclosure Certificate (police certificate) to the interview.

To see a list of documents required for the interview, log in to the TTP website, go to your Dashboard, and select the Interview Confirmation link provided.

You will only be able to access this while your application is in the “Interview Scheduled” stage.

Note that the document requirements may be different based upon the program you applied for.


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Conditional letter of approval

If you forget to bring your conditional letter of approval it’s probably not a big deal as there are many reports out there of Global Entry agents just pulling up the applicant’s information online.

In fact, the CPB states:

You will need to bring a copy of your conditional approval letter. To print the letter, log into your TTP account and you will see it under Notifications. If you do not have it, then please write down the PASSID number issued to your application and print out a copy of your interview confirmation.

So the key is to have a way to bring the PASSID number with you (though I think they can still access your number if you don’t have it).

Proving residency

I brought my driver’s license to my Global Entry interview to provide evidence of my residency but you don’t have to bring a driver’s license.

Instead, you can bring items like utility bills, bank statements, payment statements for mortgage/rent, and some have even brought credit card statements. (If your address is not up to date on your license, you’ll have to bring in one of these documents.)

If for some reason you run into an issue during the interview, you could refer to the “etc.” language found in their documents to argue why your documents are valid to prove residency.

Non-citizens

You will need to bring all documents that you have used to fill out your application. This will typically be a passport, driver’s license, permanent resident card, or visa based on the program you applied for and your status in the United States.

Criminal records

The CPB reveals additional details about what you might have to bring.

They state:

  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file.  This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency.  Examples are: driver’s license (if the address is current), mortgage statement, rental payment statement, utility bill, etc. This is not required for minors.
  • Court disposition papers for any prior arrests or convictions.

That last one could be very important since prior arrests and convictions can disqualify you from being eligible for Global Entry.

Some do get approved despite having a criminal conviction — you can read about those experiences here.

And see what the CPB says about it here.

Global Entry Interview What to bring

Enrollment on arrival interviews

Enrollment on Arrival is a new program operated by U.S. Customs and Border Protection (CBP) to allow Global Entry applicants who are conditionally approved to complete their interviews upon arrival into the United States at about a dozen airports.

So you can’t just show up out of the blue — you need to have submitted your application prior to arriving and be conditionally approved.

I’ve heard somewhat mixed things about enrollment on arrival experiences. Some have been able to effortlessly make their way through the interview in a matter of minutes and complete their Global Entry process.

In other situations, applicants have had issues finding where to go or finding personnel to tend to their application due to staff shortages or simply because someone was on “break.”

It seems like there may have been growing pains since it was recently launched so I’m sure things have gotten (or will get) better.

What to bring to a Global Entry on arrival interview?

U.S. Customs and Border Patrol has this to say about what you need to bring for your on arrival Global Entry interview:

When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection. You won’t need any additional documents other than the requisite documents for international travel (e.g., your passport). After completing the process, you will be directed to a short feedback survey to help us improve this new opportunity for Global Entry applicants to Enroll on Arrival from an international trip.

Source.

So as long as you have your “requisite documents for international travel,” you’re good. 

What is the Global Entry interview like?

If you’re curious what the Global Entry interview is like then you can read about my experience here.

Overall, it’s a pretty simple and straightforward experience consisting mostly of softball questions.

Basically, you’ll be asked a series of basic questions about your job, travel plans, and a few other things.

For example, I was asked things like:

  • “What’s your occupation?”
  • “Do you travel for business or pleasure?”
  • “Do you travel with a family?”

Keep in mind that the interview experience would probably differ a tad when conducted in an airport at immigration.

Final word

Global Entry interviews are actually pretty straight forward.

As long as you take a moment to make sure you’re bringing all of the documents requested, you should be good. And even if you do screw up, the agents might allow you to come back within a short amount of time to remedy your application.

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3 comments

  1. Thank you for the very helpful information on your website!! It will be a valuable resource as I’m planning a trip for this year. In the meantime, I’m hoping you can help me with a question that I haven’t found an answer to even after extensively searching the CBP website. What steps do I need to take if my Provisional Approval Letter and account information (including password!) have been lost?

  2. I have an interview scheduled in 5 months (July). I have a domestic flight into Miami this week. Can I do an interview on arrival for a domestic flight? There is only one interview location in my state, and there are no appointments available in the next year. I will have to drive 7 hours to Atlanta in July if I can’t get a walk-in interview in MIA.

    1. Wanda, my understanding is that Interview on Arrival is ONLY for arrival on International flights. I have received several emails offering this at SFO prior to my appointments, but I have not had any International travels, so I could not take advantage of this. Plus, my family of four has interviews back-to-back.

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