We recently took a last-minute trip to Flagstaff, Arizona and decided to try out a new hotel: the DoubleTree Flagstaff. This was a very nice stay that was almost completely positive except for one major flaw.
Overall, I enjoyed my time though and would definitely consider coming back again. Keeping reading below to see what the experience was like and how much value we were able to earn with our bonus points!
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Booking the DoubleTree Flagstaff
We decided to take a last-minute trip to Flagstaff to check out the amazing “Chocolate Falls” nearby (picture below) and to hike Kendrick Peak — one of the tallest peaks in Arizona.
We paid cash for two nights with the total coming out to $488. With our Hilton Diamond status (the top level status) and the ongoing Hilton promotion that we found on WalletFlo, we earned over 15,000 points! At a valuation of .5 cents per point, our 15,145 points came out to $75.72 in value. That’s about 15.5% back, which is pretty solid.
We also used an Amex Offer which allowed us to save $45 on the booking so the true price came out to $443. If you factored in the value in points and the two $28 food and beverage credits we received, out of pocket was more like $312.
Flagstaff is such a great hub location for many outdoor attractions like trips to the Grand Canyon, Sedona, etc. In this instance, we knew the monsoon rains had the Little Colorado River flowing which meant the amazing Grand Falls a.k.a. “Chocolate Falls” was flowing nice. So we made our way out to that site and it was breathtaking!
As far as the immediate location around the hotel you have pretty much everything you need. There is a Safeway next-door along with a shopping center and Target/Wal-Mart are close. Nearby eating establishments include Chick-fil-A, Raising Canes, and Chilis among many others.
Check-in (early check-in granted)
At check-in we were greeted by a super friendly hotel agent. We went through the usual booking verification stuff and then they broke out the famous DoubleTree cookies. It was my first time trying this out and they were seriously amazing.
Because we were traveling with our dog (read tips on that) we didn’t get an upgrade and were put in the separate building where pets are allowed. It’s in the back of the hotel but connected and not a long walk from the lobby.
The room (Two Queen Beds)
At 364 square ft. the room was a little compact but not too cramped. There are basically just two beds and then a small reading chair in the corner. As far as the bedding went, Sweet Dreams plush-top beds and pillows were very comfy. Got some great rest before our hike!
There are power outlets in the lamp between the beds and the alarm clock has a USB port. I did appreciate the Antelope Canyon artwork in the room, as that’s one of my favorite spots to explore.
There is a nice workstation with ergonomic chair and all of the menus and prices you need to know about beneath the glass along with a phone. (We tried to use room service with this phone unsuccessfully but more on that later.)
The window opened up to a nice view of some beautiful pine trees, which is something I truly love about Flagstaff. This is also a nice area for walking your dog.
There is a decent sized (37 inch) HDTV in the middle of the room complete with HBO. Beneath that, you will find your mini fridge, hotel safe, tea/coffee cups and maker, and glasses/ice bucket. There are no microwaves in the room.
The bathroom was nice and came with a backlit mirror and one sink and a combined shower/bath.
The lobby is a nice open area with a fair amount of seating and cozy two-sided fireplace, which is ideal for a location at 7,000 feet elevation.
By the fireplace you will find a little sitting area and a workstation with a couple of computers and a printer.
This is also where you can find the hotel bar. During our stay, Flagstaff High School was having their 50th reunion and this entire bar area was filled with a bunch of 70 year old partygoers living their best life, which was a pretty awesome to witness.
The hotel is home to two restaurants: Sakura Teppanyaki and Sushi (voted #1 sushi in Flagstaff) and Woodlands Restaurant. Sakura offers teppan table shows on certain days but you’ll need to make reservations for that.
We used our daily $14 food and beverage credits (from Diamond status) to eat at Woodlands Restaurant. I enjoyed the club sandwich but they have a lot of different options.
The Doubletree Flagstaff also offers room service but it was pretty much a no-go for us.
Our phone calls would ring endlessly and then when we would go down to check with the restaurant they claimed they never received any calls. The one time we got ahold of them they told us we would have to come down to order and that we only had a couple of minutes to do so before closing (they wouldn’t take the order over the phone).
The next time I came down to put in an order (after no one answered) they recommended I stay downstairs and wait for the order to “save” on the delivery fee. At that point I was thinking they should be waiving delivery fees considering that the whole purpose of room service is to conveniently order food from your room and they had already denied me twice.
They then proceeded to bring me a warm bottle of sparkling water and a very so-so desert. It was just a very underwhelming experience.
The hotel has an indoor hot tub and also an outdoor pool, flanked by beautiful fir/spruce trees.
There is also a nice fitness center at the hotel. It has a handful of cardio machines including treadmills, ellipticals and an exercise bike. But they also had a decent free weight section. The only drawback is that there are no windows which is a shame considering all of the beautiful pine trees outside.
In the back of the hotel there is a little outdoor venue set up. The DoubleTree Flagstaff has 6,500 sq. ft. of event space, seven meeting spaces, including a 350-person Grand Ballroom so they definitely put on a lot of events here.
The back area of the hotel is also a good place to walk your dog as there is a lot of grassy area.
Overall, this is one of the best pet friendly hotels in Flagstaff. It’s conveniently located, the rooms and facilities are nice, and the staff was very friendly, too. They just need to figure out the room service situation and it would be a much better guest experience.
Daniel Gillaspia is the Founder of UponArriving.com and the credit card app, WalletFlo. He is a former attorney turned travel expert covering destinations along with TSA, airline, and hotel policies. Since 2014, his content has been featured in publications such as National Geographic, Smithsonian Magazine, and CNBC. Read my bio.