Are you getting ready to fly Hawaiian Airlines but trying to make sure you understand the boarding process clearly?
In this article, I’ll tell you everything you need to know about Hawaiian Airlines boarding groups and give you some insight into the boarding process.
You’ll find out when you can check in and when the latest is that you can check your bags when heading to different destinations such as between islands or to and from the mainland.
Full list of Hawaiian Airlines boarding groups
Hawaiian Airlines has a total of 10 boarding groups and they are as follows:
- Premium Cabin
- Zone 1
- Zone 2
- Early Boarding
- Zone 3
- Zone 4
- Zone 5
- Zone 6
- Main Cabin Basic seats
Keep reading below and I’ll break each of these groups down into detail.
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Check in and checking bags
Whether you are flying Hawaiian Airlines international, inter-island, or to and from the mainland, you can check in online 24 hours prior to your flight.
My recommendation would be to download the Hawaiian Airlines app and to do everything on your mobile device. It just makes things easier to receive notifications regarding your flight.
Hawaiian Airlines recommends different times for arriving at the airport based on your destination/route.
Here are the recommendations that they make:
- North America to and from Hawaii: Arrive in the check-in lobby 2 hours and 30 minutes prior to departure.
- Neighbor Island flights: Arrive in the check-in lobby 1 hour and 30 minutes prior to departure.
- International flights: Arrive in the check-in lobby 3 hours prior to departure.
If you have bags to check then you need to make sure your bags are dropped off before the cut off times which are the following:
- North America to and from Hawaii: no later than 45 minutes prior to departure
- Neighbor Island flights: no later than 30 minutes prior to departure.
- International flights: no later than 1 hour prior to departure.
Note that some airports in Hawaii do checked bags a little bit differently. Once your bags are weighed and receive luggage tags, you may have to personally drop them off at a TSA screening station.
This usually does not take a lot of time but it is a departure from the norm in a lot of cases.
Related: Hawaiian Airlines Baggage Fees Guide
If you are an experienced traveler or are familiar with the airport and wait times of course you can sometimes arrive even later than the recommended arrival times especially if you have TSA Pre-Check and/or CLEAR.
Personally, I like to arrive at the airport extra early to give me the least stressful experiences as possible.
Typically, that’s because I’m spending time in a nice airport lounge but keep in mind that Hawaiian Airlines does not have the most premium airport lounges.
You can read about the Hawaiian Airlines airport lounges at HNL here but they are pretty much on par with a basic Priority Pass lounge (or worse).
Arriving at the gate for Hawaiian Airlines boarding
Hawaiian Airlines states that you need to arrive at the gate area no later than 30 minutes prior to departure. If you arrive after that time, it’s possible that you could be denied boarding or put on a later flight!
So to avoid any disastrous outcomes, just try to be at the boarding area a couple of minutes before boarding begins. You should be able to find the time boarding begins on your boarding pass. (It’s usually located right next to where your boarding gate is found.)
When you arrive at the gate area, you will see boarding lane signs in the gate area designating two boarding lanes: one for first/business class and one for main cabin guests. (The first/business class lane is also used for elite members.)
The gate agents usually don’t like when economy passengers line up early because there are so many economy passengers that they can quickly become way too congested near the gate.
However, if you are a first class passenger they often allow you to line up early.
Just make sure that you leave plenty of room in the lane for people to get in and out. I usually line up early but I stand towards the end of the lane so that I’m not in the way of anybody at any time.
Hawaiian Airlines boarding groups explained
Once you are in the gate area, it’s just a matter of waiting for your boarding zone to be called.
If you are not sure what boarding zone you are in then just take a look at your boarding pass and you should be able to find it clearly stated (although sometimes it’s not there).
Below, I’ll cover all of the different boarding groups and give you some details as to who is allowed to board in each group.
Just like every other major airline, Hawaiian Airlines allows for pre-boarding first.
Pre-boarding for Hawaiian Airlines will include special passengers like unaccompanied minors and also those with disabilities or special needs. For example, those needing wheel chairs.
Note that Hawaiian Airlines does not provide for pre-boarding for active military and instead they put them in a separate boarding group.
Related: Guide to Visiting Airports & Flying with Vision Impairments.
Premium cabins are going to include both first class and business class passengers.
The designation of your cabin may depend on your destination so there may not be any “business class” for flights between islands or to and from the mainland.
If you are not at the gate when boarding for premium cabins is called you could still use the premium cabin lane to enter and that will allow you to bypass any lines currently waiting for economy seats.
Articles you might be interested in:
- Hawaiian Airlines First Class A330 HNL-PHX Review
- Hawaiian Airlines First Class Inter-Island (HNL-LIH) Boeing 717-200 Review
The next boarding group will be for zone one which includes Pualani Platinum Members. Something interesting about these passengers is that they can board with up to two guests.
After Pualani Platinum Members, the next elite members who can board include Pualani Gold Members and Premier Club Members. They are also allowed to board with two guests.
After zone two, boarding for main cabin or “economy” will begin. The first passengers allowed on the plane include those eligible for early boarding.
This includes families with children under two years old and also active military members.
I’m not sure why military members don’t get pre-boarding but perhaps it has to do with the high volume of military travelers to and from Honolulu?
Zone 3 is when passengers with Extra Comfort seats can board.
These are the seats that have slightly more legroom and their very own power outlets but you need to pay a little bit extra for them.
The price will vary depending on the length of your route. To give you an example of the pricing, I checked out the price from LAX to HNL and the Extra Comfort prices ranged from +$92 to $127 per seat.
These seats can also get you Priority Security at Austin, Honolulu, Las Vegas, New York, Oakland, Sacramento, San Diego, San Francisco and San Jose.
Also, on international flights you can get a comfort (amenity) kit.
Zones 4 & 5
Zones four and five are for economy passengers. If for whatever reason you do not see a boarding zone on your boarding pass Hawaiian Airlines recommends you to board with zone four.
And finally, the last boarding group to board the plane will be those passengers with Main Cabin Basic seats.
Hawaiian Airlines boarding FAQ
You can check in online 24 hours prior to your flight.
North America to and from Hawaii: Arrive in the check-in lobby 2 hours and 30 minutes prior to departure. Neighbor Island flights: Arrive in the check-in lobby 1 hour and 30 minutes prior to departure.
International flights: Arrive in the check-in lobby 3 hours prior to departure.
They have a total of 10 groups including:
Main Cabin Basic seats
You should arrive at the gate area around the time listed on your boarding pass for boarding. But you should never arrive later than 30 minutes prior to departure or you may not be able to board the plane.
Passengers with Extra Comfort seats board in Zone 3.
US military members get early boarding but do not get pre-boarding.
The boarding process for Hawaiian Airlines is about as straightforward as they come.
They have some small differences with things like pre-boarding for military passengers and allowing guests to accompany you during boarding but for the most part things are pretty standard.
Daniel Gillaspia is the Founder of UponArriving.com and creator of the credit card app, WalletFlo. He is a former attorney turned full-time credit card rewards/travel expert and has earned and redeemed millions of miles to travel the globe. Since 2014, his content has been featured in major publications such as National Geographic, Smithsonian Magazine, Forbes, CNBC, US News, and Business Insider. Find his full bio here.